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Suggestion for the community

Distinguished Professor II

Re: Suggestion for the community

Amanda,

 

1.  So, just to be clear, if one of us has been trying to help someone, and it's subsequently determined that they will need help from you or one of the other mods, we don't need to tag you at all?  You'll see the thread regardless?    

 

 

2.  Regarding this...

 

  • If it is someone who is already being handled by a mod, tag that mod. The actual hyperlinked tag doesn't need to show up for us to see it so don't worry about that.  

 


... how do we tag the mod without the hyperlink?  And, actually, I thought that this was the one situation where the mod would NOT need to be tagged, as I thought that, because the mod is already subscribed to the thread, any reply that one of us might give will automatically show up in that mod's notifications.  

 

 

Because we aren't able to see what you can, I always thought that tagging you and/or other mods helped to "direct" you to the new topics that needed your help instead of you having to read through each and every new topic that was created since you left the prior day.  This is why I would always do the "I'll tag the mods so that they will see this and help you" thing when I wasn't able to help or I knew that it was a situation where only a mod could.

  

 

I can't imagine how nuts I must have been driving you and Liz over these past many months with all of the unnecessary tags.  Smiley Sad


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: Suggestion for the community

Gabe,

 

1. We see you talking to each other in threads. If it looks like the community is working together to solve something - like how to run speed tests or change email settings, we'll leave you to it. If it becomes apparent we need to intervene, something simple like "looks like the mods will need to solve this one" ought to catch our attention. 

 

2. Just put @Amanda, @Liz, etc  - our system will match it to a tag in our moderation app and we'll see it. Hard to explain, but in essence we an equivalent of a social media IVR and some of it is based on custom coded queries I've set up to make our lives a bit simpler. 

 

 

Your tags and mentions do help us, though we don't get a special alert, we read 99% of what comes in community, Facebook and Twitter. Since we do that, the things that pop up in general discussion, vague venting and such get a quick glance to see if it needs immediate attention so we might sometimes miss something. If we do one of those speed reads and see "ill tag the mods", we'll slow down and check it out. You may notice I made a little change to General Discussion's post creation process, so hopefully that helps in the future...

 

I want to take this opportunity to thank all of you for your help. We'd probably have ripped our hair (completely) out if it was not for our champs. Though they don't come in here, a number of EVPs and VPs know you guys by name - that's really tremendous. Smiley Happy

 

Amanda

Distinguished Professor II

Re: Suggestion for the community

Amanda,

 

Thank you for the clarifications, and certainly for the compliments.  I can only speak for myself, but I really do appreciate it.  Smiley Happy Smiley Happy Smiley Happy  

 

And I really like what you did with the General Section.  There will be no missing it now.  Smiley Tongue  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: Suggestion for the community

"Just put @Amanda@Liz, etc  - our system will match it to a tag in our moderation app and we'll see it. Hard to explain, but in essence we an equivalent of a social media IVR and some of it is based on custom coded queries I've set up to make our lives a bit simpler. "

 

But using the @ tag is where things get slow because the system is very weird and slow about this tagging.  

Moderator

Re: Suggestion for the community

How about #Name?

Associate Professor

Re: Suggestion for the community

Does the # sign work as a tag too?  My problem is it takes what seems a long time to get the system to respond to the @ tag, if the person I want to tag is not involved in the conversation, plus I get a lot of "not found" messages when trying to tag people with short handles (Liz, Hal, Jay).  I don't know if changing the symbol will change this issue. 

 

It's not a big deal at all -- just a minor inconvenience. Smiley Happy

Moderator

Re: Suggestion for the community

I can change our query to pick up the # on our end (the mods), but technically won't change anything in the community itself. It will just look like plaintext to users in the website. 

Associate Professor

Re: Suggestion for the community

Worth a try. Smiley Happy

 


@Amanda wrote:

I can change our query to pick up the # on our end (the mods), but technically won't change anything in the community itself. It will just look like plaintext to users in the website.