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Gwalk900 wrote:

It is only proper that the first comment in the new discission board be:

Where in the world is BirdDog and why wasn't he the first to post?

 

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Well, well just checked in and saw this. Thank you Liz!

Just been doing old people stuff like gardening and trying to get grass to grow in my rocky soil. It's fine chicken was first, going to be nice to have a page where we can discuss things in general without clogging up others posts. 

Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

thanks Amanda!

Problem has been resolved for now upgrade to gen 5 no install fees and 12 months at 65.00 and wireless modem including lease fees😀😀

Okay.  Update.  

The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band.  It was brought over.  It turns out my modem is fine.  It connected without issue.  We didn't really try anything with it other than just going to Google and doing a quick search.  That was enough, though.  

I feel like a schmuck.  LOL.   

Suggestion: add 3 zeros at the beginning of the account number, so 1234567 would be 0001234567.  Likely won't work, but can't hurt to try.

Hello jcollison251,

Great question! We are no longer asking for HN9000 equipment to be returned when cancelling service. We do still require the modem to be returned when they are being replaced with a new one. So no, you do not need to return it and you will not receive a box to return it. 

Thank you,

Amanda

Did they have you try changing the wifi security protocol to WPA2? I did a bit of googling using your printer's model number and it appears to support WPA2.

As I don't have that router, I don't know exactly where the setting would be located.. but if you got deep enough to get to the mac filtering table, I'm sure you know about where it is!

Typically, you end up going to that URL if the system is doing an auto-redirect if you haven't paid your bill.  If you are setup on automatic payments, you might want to check your card and see if the expiration date has changed since the last time you updated your information.