Well as of today I have been a Hughesnet customer for 10 days (install on 4-14-18), I have been on the phone with resp., techs, supervisors and account managers every single day with the same problem, internet does not work with Netflix, internet connection down. I have increase my data plan to 30 from 20, I have purchased token for a total of $180.00 just in case I need them. But my internet continues to drop every 10 to 20 minutes on my Netflix during movies. Yet every rep. and tech continues to tell me that everything is right with their end, but I am the one having the internet connection problem!
I contined to get the following message on my smart TV: "YOUR DEVICE MAY NOT BE CONNECTED TO THE INTERNET. PLEASE MAKE SURE YOU CONNECTION IS WORKING AND TRY AGAIN", with this one the rep. on the phone told me that my new smart tv (purchased 12-23-17) must have a problem for me to contact Samsung. Next one told me to run a cable from my modum to my tv in the den, 15 feet, next rep told me to turn on my tablet and wait to see if tv did it again, to see if tablet had same message. On 4/20/18 I was on the phone over 5 hours from 8pm to 1am in the morning, they changed all my modum settings, had me call Netflix reason being he thought the problem was with them, but it was not, after all this now we can not even watch Netflix because it losses connection.
I have been tranferred from 1 rep to another because they could not fix the problem, they stated that the person they would transfering me to was a supervisor, but he was just another floor rep. I have numerous case #'s, today I am getting a call from an advance tech engineer. I have been told to unplug modum, move modum, satellite is right in postion, my walls are a problem but tv's are only 15 to 16 feet away from modum. I JUST WANT OUT, I am tired of the whole internet thing, tired of being on the phone every night and it has only been 10 day! I cannot imagine doing this all month or much less months, years? I am not looking for credits on my account, I do not need tokens, I have them, I JUST WANT OUT, I do not think I should pay a early termination fee, because Hughesnet has not keep up to their end of the contact, I was told that I would be able to watch Netflix and listen to music on our tablets, these are the only devices I use for internet and we cannot use them or see movies, not because of lack of data, but because they canot fix the problem.
Thanks for letting me know. We don't give refunds for tokens per the service agreement:
6.4 UNUSED DATA TOKENS.
You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.
I hope that clears things up. Good luck with your future ISP!
I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream TV and continue what I had been doing with my old service. In fact, it would be faster, more reliable, and I would have plenty of data. None of that is true. I have had two reps out here to check things, multiple phone calls to customer service and running connectivity, my issues were "escalated" to some department, but I have yet to receive a call from them. This is junk and I could not be more disappointed. My last call, the rep took money off my bill.... and yet it doesn't appear to actually be discounted. I want out of this junk service ASAP. I will never recommend anyone to use it, in fact, at this point, I will tell everyone I know to avoid HN like the plague.
C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time.
I just started with HughesNet a couple of weeks ago. For one of my computers, the connection stops every few minutes, so I have to manually switch between the hug2g and hug5g to reconnect. It's an old Dell 2005 XPS 400, and its network card (physical LAN connection) does not work with Windows 10, so I use a NetGear Wireless-N Dual Band adapter to connect to the Hughes modem. The NetGear adapter worked ok with Comcast but not with Hughes. My other computer is hooked up to the Hughes modem by cable, and it works fine.
I have two questions: (1) Any suggestions about how to make my NetGear Wireless adapter's connection to Hughes more reliable, and (2) if I get a new computer to replace my old Dell, and it has only wireless LAN (no physical LAN), can I expect a better wireless connection to Hughes than I get with the NetGear Wireless adapter? That is, are wireless connections to Hughes generally ok, EXCEPT when using a NetGear Wireless adapter?
Problem solved - I bought a new computer with wireless LAN built in, and so far (I've been using it for a few hours), no problem with the Hughes internet connection! Sorry not to get here back sooner, but I was wating for the new computer to arrive. Thanks for the responses.
I'm having trouble getting to a web site I haven't had trouble with in the past: treasurydirect.gov
I've tried 4 different browsers: Firefox, Edge, Chrome, IE. All fail.
An error page stating the following comes up (from Firefox):
Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
I have contacted TreasuryDirect by phone. They indicated that I am not alone in experiencing this difficulty. They indicated a recent update to their security protocols and are considering whether that change might be the problem. They did indicate that they thought the problem was isolated to a small set of Win10 systems.
I'm on Win10. The OS is up-to-date as are all of the browers being used. It behaves the same on both my tablet and my desktop computer (both on up-to-date Win10 systems). I'm on Gen5. I called a friend who tried to access the site on a Win7 system with the Chrome browser and had the same problem. That friend is also on Hughesnet (Gen 5). This makes me wonder if it isn't a problem with this secure site's interaction with Hughesnet.
While I'd hope it wouldn't make any difference I've currently used up my allowance. I don't think that was the case for my friend.
fwiw: I've been able to access other sites with secure-predilictions : e.g. e-commerce sites & a set of other goverment sites.
Can any of you successfully get to this site?
Thanks for any insight you can provide.
Currently this is still an open, known issue. However the suggested workaround from our engineers is to disable IPv6 on your device or on the modem to gain access to the page. I am not 100% sure on the reason, but I didn't know they changed their security protocols so this seems to line up if it's an IPv6 issue. I'll pass this information over to our engineers, though I believe they are already aware of the cause and were in the process of testing and rolling out a fix. Let me know if the IPv6 workaround doesn't help.
can i terminate my service bfore 30 days what are the fees or hidden fees if i do im really not satisfied with it for the price my DSL is better after all even though i so far from hub
There is no 30 day trial period or anything like that, so you would be subject to an Early Termination Fee. The ETF for residential accounts is $400 for the first 90 days after service activation and $15 less each month thereafter.
Is there a techincal issue you're having with the service?
I do not know why I am being billed $104 extra on this last bill Your phone line is constantly busy for the last 24 hrs I have called 32 times and no answer By your billing me this extra $104 has caused me overdraft fees so far in the amount of $35 I would like an immediate response as there may be more overdrafts coming and I am on a fixed income and will not get any money until the middle of the month You really are a piece of work to do this to someone
Welcome to our community and thank you for reaching out to us here. I was able to locate your account and review the billing information. As GabeU mentions, the bank account or card on file on your account will be charged the date your bill is generated, with the final day to pay before alerts begin appearing over the service regarding the billing status occurring 10 days from the issue date.
I do see that our agents were able to provide you with the credit for the modem and a refund for the overdraft charges. Please let me know if there is anything else that we can assist with or if you have any other questions.
my new monthly cycle just started today and this morning they were full, now they are 79% for service plan and 67% for bonus There is NO way this was used just today as we were not home and the wifi was shut down. Hughes does not even try to hide that they are screwing you blind, This place is **bleep**ed!!!!
It appears that you've decided to only comment suggestions that are wholly inappropriate and unhelpful, even after I provided you our community guidelines previously. Your community account will be suspended permanently.
To any following this thread: if you have concerns, questions or issues with your payment method or equipment please create a post for yourself explaining the situation so that we can assist you.
I’m sorry. I failed to address one thing. The new Gen5 plan promised 20gb (we love videos). My meter still gives us only 10gb. If you could get that changed, We would truly be finished. Could you let me know when you receive this please ma’am?
This is my first time to post. We have been with hughesnet for 2 years in Oklahoma with slow but managable service. Now we've moved to Arkansas and (supposedly) upgraded to Gen5 and had nothing but problems getting the upgrade. After 4 lengthly phone conversations, we are still on the slow Gen4 service (actually slower than before) but being charged for Gen5. Each rep says the problem is solved and will show up from 24 to 48 hours and I am still waiting. I have never received the promised callbacks or emails other than the survey. I see I am one of many that has this same problem. That certainly doesnt speak well for the company. If either of you could respond to this, it would be deeply appreciated to think that someone is listening - better yet, fixing the problem.
This is just too much. Or should I say too slow?
I have done all the troubleshooting. Checked gateway weather clear.
What do I do next?