Thanks for posting. What MarkJFine said is correct, you can change your service plan yourself via the Shop/Upgrade tab. There won't be any change to your committment date since you're just changing from one Gen 5 plan to another.
Good morning BirdDog,
Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.
Good morning coachguy,
I'm glad you found the community, thank you for posting. Good question-- I checked with our installation department, looks like you can go ahead and upgrade to Gen 5. If the tech definitely can't get line of sight to EchoStar 19, then you can stay on EchoStar 17, and still get that 30 GB Gen 5 plan.
Hope that helps!
The warning is based on the old method, basically saying that you have used enough so far this month, that unless you cut back some, you will be out of data before the end of the month. For instance, if you are allowed 10GB, and a month had only 10 days, on day 5, if you are at 5.1GB used, you would get the warning, but on day 6, if you are at 5.9GB used, the warning will go away as you fall back into expected usage for that time period.
Welcome to the community and thank you for posting, you've come to the right place for help. I pulled up your account to investigate and address your concerns.
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Oct 11, 2017 between 2:00 PM - 5:00 PM. Call us at 866.347.3292 and reference case # 106731332 if you need to reschedule. Please let us know how the site visit goes.
Not sure why the router must support vlans if you have a higher end switch?
I suspect the Unifi swtich 8-150w is a Layer 2 switch, and not Layer 3 capable? If that is the case, then you're actually probably still gonna have to buy a third party router that supports vlans... The HT2000w from what I can find, doesn't handle vlans.
No VLAN support on the HT2000W. You'll need to configure your guest SSID to be on the same VLAN as your main network (the Unifi APs will isolate guests from the LAN through filtering in the AP if you enable that feature) or add a better router downstream of the HT2000W.