Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.
Thank you bare65!
So glad to hear you're enjoying your fast new Gen 5 service!
The 5 GHz network has a shorter range than the 2 GHz network, so that's one thing to consider. Also, older devices/network adapter may not be compatible with 5 GHz networks.
I will reply to your PM right after this.
Welcome to the community and thank you for posting. C0RR0SIVE laid out all the important information about upgrading to Gen 5 (thanks!). I've PMed you so we can further discuss upgrade options, so please check your private messages in the top right corner of the community.
New Customers get 20 days of resets
HN9000 UPGRADES (Regardless of Gen4/3 status) get 20 days of resets
HT1XXX UPGRADES to Gen5 Jupiter Two do NOT get the resets.
HT1XXX UPGRADES to Gen5 Jupiter One do NOT get the resets.
HT1XXX to HT2000w Modem Upgrades do NOT get the resets.
That is what I have gathered from numerous sources.
As far as billing, your bill should continue/process on the exact same day as it always has.
Actually, it's very easy to save the document as PDF... When you go to Print, change your Printer to Microsoft Print to PDF, then click Print.
I am using Chrome, so it may be slightly different for Firefox, Edge, and Internet Explorer users, but, the idea is the same.
1: Click Print on the Invoice you are Viewing.
2: Click Change under Destination when the print dialog box appears.
3: Select Microsoft Print to PDF
4: Continue "Printing", you will now be asked where to save the file, and to give it a name.
5: Open the file in your PDF viewer of choice.