Thanks for posting and welcome to the community! I pulled up your account just to confirm that you're on the 50 GB plan, and you are. If you were to switch to the 20 GB plan, then yes, you would pay less on your monthly bill.
You can change plans online in the Support Center by mousing over Shop/Upgrade at the top, then clicking Plans & Pricing. There you should see the available plans and prices in your area to which you can switch.
Hope that helps!
Can you post a few speed test results? Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others. In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.
When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi. It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time. If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF... http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf
I will be locking this thread, please read my reply to another user.
Please follow the link provided to review the community guidelines before you post again.
As a reminder, this HughesNet Community is an online forum owned by Hughes to provide an area for support. Whether this be from one customer to another or a moderator to a customer - we encourage everyone to lend a hand to your peers.
However it is difficult to wade through the numerous topics, posts and messages that Liz and I must read one by one every day. Soliciting legal action, pushing others to visit agency websites, and anything which is not allowed in our community by our terms and conditions can be removed or result in a suspension of the user's account(s). The more of these we get, the longer threads end up and the longer it takes us to help other customers. This isn't to censor or hide anything. You are welcome to speak your frustrations and we've always been open in that way, but taking these other "avenues" will only prolongue your issues and frustrations as you wait.
Simply put we want to help everyone, we want happy customers and we would ideally love to have your issue fixed or an investigation opened, maybe even called up an engineer about it before we even respond to someone. Unfortunately when trying to figure out what is a call for assistance or what isn't, we can't do that.
If everyone can please take a moment review our terms and conditions for this community page before continuing to post in our community. This thread will be locked.
Your remaing token bytes are shown as 15.5 GB at the time you took the screenshot.
If you were to check later and it listed 15.4 GB you will have used .1 GB (100 MB) between those two points,
The MyAccount meter shows 37500 MB remaining (37.5 GB)
If I return later and it shows 37400, I will have used 100MB in the elapsed period.
May keep latency consistant enough for a decent connection even though satellite delay is much higher even at the lower end than ground based Internet. Does sound like they provide a more direct path to the server.
Usually those things are cached in the browser. The first time it will fully load and cache it for later. After that you just get a 304 'not modified' code, skips it, and moves on to the next instruction.
Possible that you cleared your cache or they updated their plugins at some point.