Any updates for us West coast band 55 users... ???
The last that we heard is that engineering is in the process of adding additional capacity to several gateways, however this will take time to complete. From my understanding there should be an update on the progress next week.
For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the problem if they are aware of it? Check my speed test results that I ran Saturday night.
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
OK, here is my story. My sister Susan Roebuck initiated a contract with HughesNet Feb 13 2013 . She moved away and suspended the contract for 7 months. I then moved to the house where said service was located and we reactivated said contract with me as the bill payer. I finished out the contract and went on month to month. I was always told by tech support that if I wanted any changes to the account/service Susan would have to call and give the OK since the account was still in her name, even though I was the one paying the bill.
Last April a tech rep visited our community (Kingston NM, 88042) and asked some residents if they wanted an upgrade. He didn’t talk to me, but another resident mentioned it to me and if I wanted it I should call him to come out. I now realize this was an upgrade to Gen 5, but didn’t know it at the time. I asked him if it would improve speeds, he said it would, so I told him I wanted the upgrade. I asked him if there would be a charge for this upgrade and he said no. He came and installed a new dish and gave me a new wireless modem. I was quite pleased with the result. To the best of my memory I didn’t sign anything, but if I did it should be on your records.
In November 2017 I moved to a house in the same community and after a week with no internet there initiated a new two year contract in my name. The internet at my previous residence was still active. A couple days after the new installation/contract I called HughesNet to cancel the old month to month. I was told once again that my sister (Susan) would have to be the one to call in the request
Susan then called Hughes support... ended having a lengthy four-way call with Susan, her husband, myself and the HughesNet support person. This resulted in our being informed that when the service was upgraded last April, a new contract had been initiated. I had no idea of this. If this is true, the main person (Susan) on the account never approved the new contract. I believed I was still on month-to-month. The tech person who made the equipment upgrade in April did not to my recollection say that the action would result in a new two-year contract. After some time of talking with the support person, we understood that not only was Susan’s name still on the account, but that the equipment upgrade had resulted in a two-year contract. We were told that in order to cancel this unwanted 2-year contract (at my old address), a hefty cancellation fee would have to be paid. (Case number for this call is 107 481 422.)
My problem is that I had no idea that at the time the service at my old address was upgraded, it initiated a new 2 year contract at the same service address. I presume it was initiated in my name? If so, what happened to the first account started by my sister on which I was paying month to month? If it was not initiated in my name, wouldn’t my sister have to have OK’d it? How many accounts are there now anyway? One in Susan's name, one in my name which was cancelled, and a current one in my name? As of now I have a hefty bill pending for cancellation of .
If I had known that the upgrade to my previous service meant starting a new contract, I may well have not agreed. If I had agreed to it, then instead of beginning a new two year contract in my name at my new address, I would have simply requested that the service be moved.
Therefore I now request that the termination of the first contract, with fee, be cancelled and that said contract be changed to a change of service address. I think I have (with HN one can never be certain of anything) until Dec 13 to pay the cancellation fee.
Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've verified and double checked all of my equipment to make sure it's not the problem. My signal strength is good, yet when I go to "system control center". It's verified that the dropped data ranges from 0% - 80% randomly. When checked further, problems keep pointing back to associated gateway problems. Is there anyway to change associated gateway to a different location other than SLC?
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
First, 12+ year user of Hughes. Upgraded to Gen4 a year or two back. Typically, service is fine. We have 4 possible devices to use internet, desktop, laptop, and 2 phones. Had some problems with usage when the wife got her new Iphone, but we fixed that. Both phones stay off wireless.
Last month (Nov) was fine. we have 14Gb available for typical use, and we had 3gb left at the end of the month. Last night, wife told me the meter showed 0 allowance left, and we were on token gb's. So, in 3 days, we went through 14gb's, and I watched another 2gb's go out the window last night. I shut down the modem. Turned it on this morning, and lost another 2gb's this morning. Down to about 12gb's on token allowance. Shut modem off again, and now working on Verizon phone hotspot, (which is spotty at best, I am VERY rural up here)
So, I do not belive the problem is Hughes based. Aside from the Iphone issue, we have never gone over. I think we got something bad, file wise.
Here is what has changed in the last few days, since before we noticed the drain. Desktop, somehow (wife's computer) had firewall and virus protection turned off. I turned those on last night, and did a scan. Firewall Defender reported wanting to block a program called Amazon Music Helper. I agreed.
I was fiddling with the Epson Wireless Printer, as I could not print from my laptop via wireless. I got it to start printing. I had to fiddle with the settings. Not sure if I could have possibly done something to start it to be a drain. (I read somewhere on here, searching for solutions, that printers can cause a problem)
I am downloading (or trying to) Glasswire to try to track usage. I will also download maleware bytes and run that (not sure why it isn't on my computers, it usually is)
Again, there is no drain if the modem is shut off. It IS on my end. Any other advice, things to start looking at?
Thank you everyone. All little points worth remembering.
Bout the only game the wife plays is 8 year old 'Sims', so she doesn't need anything powerful. Nor, is she getting anything powerful. I ordered an Asus Radeon HD6450. 2012 era card, $50. *new*
Data levels holding strong. Slaying all those PUPs took care of the problem. Marking this thread as 'resolved'.
I find that the HT2000w router I received today is running Linux.
Linux version 3.3.8 (bruce_ma@debian-wheezy-i386) (gcc version 4.6.3 20120201 (prerelease) (Linaro GCC 4.6-2012.02) ) #1 Fri May 5 05:26:51 UTC 2017
Jan 1 00:00:08 (none) kern.notice kernel: klogd started: BusyBox v1.18.5 (2017-05-05 05:04:25 UTC)
But do not see any offer to provide, or link providing access to, the source code, nor any statement that GPL license software is in use.
For your reference: https://www.gnu.org/licenses/gpl-2.0.html -> "if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights"
I'd like to be provided access to the source code. Thank you.
I could care less if there is a difference between the "modem" and "router", you will get the same response that Jezra did.
I think your response may have been colored by the oddly aggressive posts by the other forum members.
As you can see in that old quoted thread, it was asking a wholly different question unrelated to this one.
The router of this modem *is* running Linux with Busybox. Both of which are under the GPL v2 license. It is not a question of what OS the modem's router is running. That is already clearly available from the modem's syslog as I quoted in the original post.
For your reference:
Please do pass this on up your support channels.
Not complaining, just need some technical advice. I have NOT explored all the avenues I should, (getting up, checking modem lights, etc) but this question is nagging me.
Sometimes, regardless of time of day, internet is great. Then, sometimes the little wheel (loading) just spins, and I get a time-out. Goes on for 5-15 minutes, then, back up. I play solitare to kill the time. This is in perfect weather, and can happen any time of the day or night, any day of the week.
So, in the last week or so, I have been bringing up my System Control Panel. Now, if my internet is working fine, it pops right up, with all the little status buttons. However, if the internet is lagging, the SCP loads very slowly, or sometimes, not at all (times out)
So, my question is, regardless of internet signal (like a weather problem), shouldn't my SCP come up right away? Is my wireless router the problem?
For background, running HN9000, laptop via router (I forget the make/model) Win 10, and I don't have enough RAM-4 gigs. I just upgraded about a year ago to the 9000, and it is better than what I had. Hughes user for about 12 years. Standard surfing, no videos, no other devices in our 2 person home. Forum websites, e-mail, FB, etc. It happens regardless of how many tabs I have open. Sometimes, I can open 10 tabs from The Chive, and they will all be loading by the time I select a new one, and all are loaded in a minute or two (which I consider to be just fine speed)
Oh, this does not happen if I am on a public wi-fi service, so I am discounting computer problems.
Again, not complaining about the service. If this is what it is, fine. I am aware of the ups and downs of sattelite internet. Just wondering if I should try a new router.
You're correct on the i3 being the 3227u, but it's just over half the clock speed of the FX6100, and less than half when it comes to benchmarking.
It's probable that the performance of the laptop, at least when it comes to things like opening and running basic programs and such, is faster due to it being more integrated. Feed it something more intensive and it will most likely fall behind the desktop, and quickly.
What do I do with the equipment? Do you have to come back to reset the equipment? Can I have the service on a pole rather back on the roof?
This section isn't for HughesNet support.
You should repost this in the Tech Support section to get the particulars and what it would entail.
And yes, the dish can be mounted on a pole as long as there is no obstruction, but the installation must be performed by a Hughes tech.
I was having connection problems on my older mac, I switched to 5ghz and it goes much faster and haven't had any problems since. I also switched switched my mac air to 5ghz and it runs much faster, I was blaming my slow internet on Hughes (my bad) . Never noticed this problem when I had cable internet.
The 5Ghz radio can certainly give higher speeds than the 2.4Ghz radio, but you may notice that your range is more limited. Your connection issues could be the result of a few different things, but it's good that you were able to find a solution. If, however, you find that the decreased range is an issue, there may be a couple of settings adjustments with the 2.4Ghz radio that might increase your speed, though the connection issue might still need to be figured out and fixed.