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1000 modem replaced with 1100 modem. Same problem


Re: 1000 modem replaced with 1100 modem. Same problem

Good morning Liz

I received the new 1100 modem  late Monday and it was promptly installed. So far, the modem is working properly. I have not  had the first yellow or red light nor losing service especially when another computer is added to the connection. I want to thank you for your excellent service and to the others who commented on possible solutions. If  the modem  starts malfunctioning again, I will post  a new thread.  BTW, the faulty modem has been shipped back and I will be checking the RMA status of it.

I have been  reading the forums and I have some questions to ask concerning my system performance specifically  the speed I receive.    I know how to run the speed tests (without router) but how do you post the results here in the comments?    If you or anyone else on here would let me know I will start  another thread with my results. 

Again, thank you and hope you have a happy day.

Nancy Moore

Re: 1000 modem replaced with 1100 modem. Same problem

Hi Nancy,

Thank you so much for the update, I'm glad to hear the new modem is working well for you. We're always here if you need any help. Smiley Happy

When people post pictures of their test results, they're posting screenshots of them. Here's a website that shows how you can take a screenshot:

Taking a screenshot saves a picture of your screen to your computer. To include the picture in your community post, click the camera icon below the text field. The grey Upload Image area will appear and you can drag the saved picture into the grey area. Or you can click the link to let you navigate to the folder where your picture was saved.

Here's where the camera icon is located:

Please be sure you crop out your SAN, as it appears in the URL of the speed test results page.

Thanks again for dropping me a line and for the well wishes. I hope you enjoy the rest of your week and weekend!

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.