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2 questions, billing date & usage resets (upgraded Gen 5 today)

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Advanced Tutor

2 questions, billing date & usage resets (upgraded Gen 5 today)

Question #1.

Upgraded today to Gen 5 and I've been exploring the 'system control center' for this new HT2000W modem. (was previously using an HN9000)

Was just curious about the data usage resets and how long these will go on for?

I remember that we received these resets when we were first installed with Hughesnet Gen 4, but I can't remember how long they went on for.

I did noticed the Data Allowance Status chart in my system control center but I'm unsure how to 'read' the allowance resets

(screen shot below)

29 days/7 hrs/36 mins??

Untitled.png

Just since the install a few hours ago my data has reset several times already...

Believe me, I'm NOT complaining...as these resets will allow me to 'play' around with my new speeds and test them out without worrying about exceeding my usage during these first few days of fun and games lol...but I would like to know if this is going to continue for 29 more days as it appears to indicated from the chart....or does this just occur for a short period of time, if so, how long?

Again..no compalints, lol....would merely like to get a heads up so I know how many days I can 'play' before my actual data usage goes into full force.

 

Question # 2.

Prior to upgrading today, my bill was always generated on the 9th of each month..with payment being automatically billed to my credit card on that same day.

With this being the 20th of the month, will my bill now generate and be charged to my credit card on the 20th of each month from now on or will I continue to be billed on the 9th of each month with this first month prorated to offset the difference in days between Gen 4 (ending) and Gen 5 service (starting)?

(hope that question makes sense)

 

TIA..

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Accepted Solutions
Associate Professor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

New Customers get 20 days of resets
HN9000 UPGRADES (Regardless of Gen4/3 status) get 20 days of resets
HT1XXX UPGRADES to Gen5 Jupiter Two do NOT get the resets.
HT1XXX UPGRADES to Gen5 Jupiter One do NOT get the resets.
HT1XXX to HT2000w Modem Upgrades do NOT get the resets.

That is what I have gathered from numerous sources.

As far as billing, your bill should continue/process on the exact same day as it always has.

15 REPLIES 15
Professor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

"Was just curious about the data usage resets and how long these will go on for?"

I could be wrong, but I don't think you have a daily reset, because you're an upgrade customer, not a new customer.  Seems you have 10GB to play with, and will get a new 10GB in 29 days and change.

Advanced Tutor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

oh DUH! looking at the chart again I can see that I was reading it wrong and that the 'Allowance Resets' means that my 10GB monthly allowance resets on the 20th of next month...
I was thinking it meant 'resets' as in daily/hourly or whatever resets like we initially experienced as 'new customers' last year.

However...in saying that, my data has definitely reset back to 100% several times in these past few hours. I'll keep my eye on it just in case it's a fluke...and won't go playing around on the internet 'too much' just in case...
Advanced Tutor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

Maratsade,
Would you by any chance know the answer to my 2nd question...with regards to billing date changing?
Honorary Alumnus

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

Your data will reset daily for the first 20 days of service.

As to billing, look for a prorated bill.

Distinguished Professor III

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

If you are indeed getting the data resets, they will last for 20 days.  You may be getting them because of upgrading from the HN9000 system rather than the HT1100 Gen4 system.  

 

As for the billing, I'm not sure, but I believe your bill will most likely be around the same time as your old bill.  Don't take that as concrete, but that's what happened for me.  With my two upgrades (legacy to Gen4 then Gen4 to Gen5) they were prorated to the original date and I still have the same billing date that I had when I signed up originally in 2004.  

 

 


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Advanced Tutor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

Thank you all for your quick replies..
After reviewing the new 'pending charges' on my account since upgrading this afternoon...doing the math on the prorated charges and credits between today and the 9th of next month (July), it all seems to add up, so this leaves me to believe that my old billing date (9th of each month) is going to continue as such...

I suspect that the only change is going to be to my monthly data which now appears be switching over to the 20th of each month (my monthly data previously reset on the same day that my bill generated which was on the 9th of each month)

There is only 1 pending charge on my account so far that is questionable..but I'll ask Liz about that via message and see if she can't clarify it for me.

I'll keep my eye on the usage over these next few days & weeks, but I am most certain that it is resetting itself every 30-60 minutes as it just now reset back to 100% again....this after performing several speed tests (each of which were 25+MB in size)

Associate Professor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

New Customers get 20 days of resets
HN9000 UPGRADES (Regardless of Gen4/3 status) get 20 days of resets
HT1XXX UPGRADES to Gen5 Jupiter Two do NOT get the resets.
HT1XXX UPGRADES to Gen5 Jupiter One do NOT get the resets.
HT1XXX to HT2000w Modem Upgrades do NOT get the resets.

That is what I have gathered from numerous sources.

As far as billing, your bill should continue/process on the exact same day as it always has.

Professor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

"However...in saying that, my data has definitely reset back to 100% several times in these past few hours. I'll keep my eye on it just in case it's a fluke...and won't go playing around on the internet 'too much' just in case... "

 

Maybe it's resetting because you're going from an old system to the latest one. I think that will happen for the first 20 days, and it's to let you update your computer without having to worry about the data. It's a really nice thing Hughes does.  Enjoy! Smiley Happy

 

When I upgraded from Gen 4 to Gen 5,  the billing date didn't change, but the bill for the first month was prorated. 

Advanced Tutor

Re: 2 questions, billing date & usage resets (upgraded Gen 5 today)

maratsade,
It's somewhat funny, but just a few hours after I posed this question to the community about billing and resets, I received an email "Activation Confirmation and Next Steps" that goes into great depth with regards to the 'resets'...almost as if was a new customer.
So like you said, in my case, I'm seeing these resets, not because I'm a new customer, but because I'm upgrading from the HN9000 and Spaceway 3 (almost obsolete system) over to Jupiter 2 and an HT2000W modem.

and Yes, I have learned that my billing date will remain the same day. I actually like this idea too as I am very much a creature of habit when it comes to paying all of my bills, so knowing now that it isn't going to change, I'm happy.