On August 24 Hughsnet took $193 out of my checking account. When I spoke to the billing department they informed me that they have no record of this money being applied to my account. I was told to send proof of this (account statement, letter from the bank) via email which I did. I was told the fraud department would be in touch with me. They have not been in touch with me. This started months ago and I've been calling and emailing a couple times a week and nobody is getting back to me. This is very frustrating
