I see it's your first post here, so welcome to the community!
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 10, 2019 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #117839385 if you need to reschedule. Please let us know how the site visit goes.
Regarding your contract and what happened on that call last summer, we'll investigate further for you. I'll post back once we have any updates to share.
Your patience and understanding are much appreciated.
Got a quick turnaround on the call review, please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.