Have you checked your bill to see what the charges are? The HN reps on this site will be back on Tuesday and they can look into what's going on.
Right, I understand. But there are other charges such as taxes, for example, and other thinga. This is why I suggested you check your bill. But if you don't mind waiting, the reps here will be back Tuesday and hopefully they'll be able to figure things out for you.
The reps here can check all this for you next week.
EDIT: since your sales call was about a month ago, the reps on this site can pull it and check to see what the salesperson said and what you said.
To allay confusion and receive proper help, only one topic per issue is necessary.
The reps will likely combine this topic with the other.
Good morning xiaojinjiang520,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. To clarify, our lowest service plan starts at $59.99.
I'll post back once I get the results.
Your patience and understanding are much appreciated.
The only call they can pull for you is the one you made prior to subscribing. They can check notes about other calls, if available, but that's it. And they will not provide you with the name of the representative.
I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!