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Billing matter

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Sophomore

Re: Billing matter

Hi Liz--I did not receive a billing statement again this month.

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Moderator
Moderator

Re: Billing matter

Good morning farmerhugh,

 

So you did not receive an email saying your 6/27 bill had been generated? Odd, your current e-mail address is still listed in our system as the one to receive e-mail notifications. Do you have an alternate e-mail we can test?

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Sophomore

Re: Billing matter

No that is the only Hughes Net email account we have,  Like I said we received it fine until all the changes were made,  Also Liz,  I know this is off topic, but I have noticed that now our internet goes down everytime it rains or storms,  It does come back up on its own, but this is also a new problem.  Been happening for about a month or two.

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Moderator
Moderator

Re: Billing matter

Good morning farmerhugh,

 

Inclement weather at your location as well as at your gateway's location can impact service performance. Just in case, I ran remote diagnostics on your site to ensure the HughesNet equipment is working normally and everything looks good.

 

As for the billing notifications, I removed and re-added your main e-mail address. I got a confirmation message this time after completing this, I don't recall if I did the last time. If you still don't get the bill notification, we'll test with the marion account.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.