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Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Formally aka randym1

OK, I've been playing around with my account and it has crashed and burned.

So, from here on, I'll be having to use randym2 for my user name.

MY BAD, BAD, BAD

Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Hi Randy,

 

I did get your latest PM. Those other two email addresses were already marked as cancelled on the old SAN, so I didn't migrate those over to your current SAN.

Thanks,
Liz

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Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Good morning Randy, 

 

Can you please confirm that you can see all the email accounts you need online?

 

 

 

Thanks,
Liz

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Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Update

I've been PMing Liz and sent her a list, she asked for, of the email accounts I want to keep and the ones I need deleted that was created while  I was trying to solve the same,

InvalidOpenID or Credentials issue that many others are having.

Not only that, I sent her the screen shots leading up to this problem along with the old SAN that has been cancelled that is still showing up in some of the accounts after my new Gen5 SAN upgrade .

I'm not going to rant and rage over this because it will just complicate getting these issues resolved and I need these problems fixed and Liz is making efforts to get this done.

 

It's apparent this is a presistant glich that Hughesnet is going to have to get fixed becaused it's in their best interest in order to retain their current customers and attract new ones.

 

Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Good morning Randy,

 

Thanks for this update, the OpenID error is a new development, I've informed the engineers of this so they can address this as well. I'll keep you posted.

 

Thanks,
Liz

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Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Hi Randy,

 

Engineering just got back to me and said this should be resolved now. Can you please confirm that the requested 4 email addresses are under your current account and that you're no longer seeing the openID error?

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Your magical work came through.
I can access my profile now and other account info.
Emails accounts are satifactory for now, some still needs deleting and one needs to added back.
I will get you these when I get more time to.
Thanks Liz

And now folks (take notes), that's the way to get-der-done when problems occurred.
Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Thank you for the confirmation, Randy! I tried again to whittle down the addresses to the 4 you specified on our end, it might take some time to apply. Please don't try to delete any email accounts yourself right now or else the openID error will return. Let me know whenever you do see the right addresses remain.

 

Glad we were able to help!

 

Thanks,
Liz

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Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Thanks for your assistance.
I'll wait till changes show up and let you know..
I'm not going to try anything to make any changes until you let me know when it's safe to procede.
Is there a Master Control Account or can any Account capable of making Account changes?
Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

All of your e-mail accounts can make the same changes, there is no master account.

 

Thanks,
Liz

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