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Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade


@Liz wrote:

Good morning Randy,

 

Thanks for this update, the OpenID error is a new development, I've informed the engineers of this so they can address this as well. I'll keep you posted.

 


Sorry about the mix-up about the problem I was having with the OpenID error.

When I sent you the screen shots, the error is displayed in the last one and this was happening with all my accounts. 

I know I should have brought this more to your attention than I did.

This should show everyone that there is an easy fix to the OpenID error that so many who are or who has been experenceing this problem simply by keeping a cool head and reach out in a proper manner for help and provide you with the information you requested from them and for them to stop trying to correct the problem on their own which makes matters worse along with increaseing their frustrations with Hugnesnet and to only do what they are instructed to do from you

Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Good morning Randy,

 

No worries, this is a good teachable moment for me. Seems like the OID error is likely to happen when migrating/deleting email addresses, so I will be sure to ask about it in the future.

 

 

Thanks,
Liz

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Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade


@Liz wrote:

Good morning Randy,

 

No worries, this is a good teachable moment for me. Seems like the OID error is likely to happen when migrating/deleting email addresses, so I will be sure to ask about it in the future.

 

 

Are you saying that this is what may have triggered the OID error just isolated within my Account or does it appear to be what triggers the OID event error for the whole Hughesnet system ?

 

 


 

Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Good morning Randy,

 

The OID error is a generic error that can have numerous causes. I know deleting an account is one of the triggers. Our engineers are aware of this trigger and have a fix for it to be released in an upcoming update to the Support Center.

 

Thanks,
Liz

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Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Good morning Randy,

 

Please check your PMs, I sent you a question regarding the unwanted e-mail accounts.

 

 

Thanks,
Liz

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Freshman

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade


@Liz wrote:

Good morning Randy,

 

Please check your PMs, I sent you a question regarding the unwanted e-mail accounts.

 

 


 

The 2 unwanted email accounts has now been removed from my profile page.

Thanks,

Randy


 

 

 


 

Moderator
Moderator

Re: Can't access Manage/Delete old email accounts after 9000 to gen5 upgrade

Wonderful, thanks for the confirmation Randy! Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.

 

Have a great weekend!

 

Thanks,
Liz

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