No, that's not the case in this situation. The first 8, yes 8, numbers did NOT change. Only the last 8 numbers changed. I get the fact that
prepaid cards are a disaster to companies. Our card HAD to be replaced due to the number being HACKED thru HughesNet to begin with
and nobody seemed nor still seems to be concerned about that fact.
As for our service issues, all we've gotten is excuses and blame on our computer. Supposedly the engineers are working on upgrades
that are suppose to help with that. We are just waiting on notification of when they go into effect. Probably will be waiting until the cows
come home for those. We have just reserved ourselves to the poor internet service we have gotten ever since we upgraded to Gen5
20 months ago and don't expect anything to be done.
Thanks for taking the time to reply, much appreciated.
Bill & Reta
Bill and Reta,
I do have an update on your current situation. We believe we have a resolution for your issue with slow performance and we would like to send a technician to fine tune your HughesNet system at no cost. Please see my most recent private message to schedule an appointment.
We have been checking messages here daily waiting for Jay to let us know about any updates.
We have replied to Jay's message from yesterday and will be waiting on the phone call to set
up an appt.
Maybe you should read the entire post to know what's going on, not just a portion of it and reply
to something that's being taken care of in private messages.
Bill & Reta
Bill & Reta,
The Service Order has been placed and the technician will be contacting you by phone to schedule the appointment!
Your patience and understanding are much appreciated.
Marastade, You have no idea the level of frustration we have over this right now and for you to come in at the end of
the conversation and not know what's going on and repsond to just a small portion only frustrates us further.
It's not a matter of temper it's a matter of 20 months of total frustration and nothing but idiocy from the customer
service department. At least we have had a couple people attempting to help us out and try to come to a
resolution with the situation. I only suggested you read the entire posts over this before inputting your two
cents and comments on a little portion of something that was said.
Bill & Reta
No worries, Bill & Reta. Seriously, all the best to you, and fingers crossed all will be solved as soon as possible for you.