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ETF Cost

New Poster

ETF Cost

Hi, I am just trying to figure out what my ETF would be if I canceled services this month. I started with Gen4 in July of 2016, I upgraded to Gen5 in November of 2017. I've read that there is the $400 fee that drops $15 a month after a certain period but with upgrading to the Gen5 I want to know exactly where I am at in my contract. I spoke a couple months ago(I think) to someone on the phone and they said my contract ends in September of 2019, I don't know if they gave me the amount I would need to pay for an ETF. Any help in this matter is greatly appreciated.

 

Thanks!

Sarah

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Accepted Solutions
Moderator
Moderator

Re: ETF Cost

Hi Sarah, 

 

  I see it's your first post here, so welcome to the community! I pulled up your account and see that your current commitment end date is 10/25/2019. So if you were to cancel now, during this billing cycle (ending on the 25th), the ETF would be $325.00. Hope that helps!

 

 

Thanks,
Liz

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3 REPLIES
Moderator
Moderator

Re: ETF Cost

Hi Sarah, 

 

  I see it's your first post here, so welcome to the community! I pulled up your account and see that your current commitment end date is 10/25/2019. So if you were to cancel now, during this billing cycle (ending on the 25th), the ETF would be $325.00. Hope that helps!

 

 

Thanks,
Liz

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New Poster

Re: ETF Cost

Hi Liz,

 

That is exactly what I was needing to know. Thank you so much!

 

Sarah

Moderator
Moderator

Re: ETF Cost

You're welcome, Sarah!

 

Thanks,
Liz

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