Not only that, but the majority of those complaints, in reality, aren't a Hughesnet problem at all, but a problem with the customer not understanding data usage, or just plain not paying attention to it and running out, etc. There definitely are legitimate complaints, but in comparison, they are few.
Plus rated #1 by the FCC in delivering on advertised speeds.
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.
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And? That doesn't change anything. The numbers are still the same, and the indications are still the same.
Many routers will work with Hughesnet. I don't know why the installer would say that yours wouldn't work, unless it was VERY old or something.
What is the problem that you are having with the router?