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Extreme frustration with Hughesnet customer service

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

Thank you for this update. I just checked with my contact who initially told me about the Fri/Tue rollout and apparently a different update had to roll out first before the update for the OID error is released. I will be checking back with him periodically to see when this update for the OID error is since there is no solid ETA yet. I'll keep you posted.

 

Thanks,
Liz

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Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

Thank you for your patience as we continue working to address your concerns. We rolled out an update to address the error in the Support Center, but we were getting feedback that the update did not resolve the error. The engineers are still currently investigating. Once there's any news to share, we'll post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

Liz, thank you for the update; I was just think of contacting you.

 

I called trier 1 support this morning hoping to get a status. Wrong decisiion on my part. 23 minues of new frustration and was put on hold three times before I had had enough. Should have instead gone to the forum initially.

 

I can confirm that I am still receiving the OID error as of this mornig.

 

Wally 

New Poster

Re: Extreme frustration with Hughesnet customer service

I know what you are dealing with. I have been calling and emailing Customer service since March. Somehow an account was generated at another address but with my name and email address. They even call me by the other woman's name in emails from them.  I have been trying to get it thru to HughesNet that I don't have any knowledge of this account, I didn't order it and I am not responsible for it. They have the name of the people who live at that address. Why doesn't HughesNet contact them and figure out this nightmare!

Professor

Re: Extreme frustration with Hughesnet customer service

lljames, you should start a new topic with this issue.  Discussing your issue in replies to others may bury your post in their topics and the admins may not see it. 

 

Your issue sounds very serious (is it identity theft?) and it should have its own topic.

 

 

New Poster

Re: Extreme frustration with Hughesnet customer service

Thanks, I probably should do that. Guess I was too upset to think straight.

Professor

Re: Extreme frustration with Hughesnet customer service

Can't blame you for being upset; it's a pretty serious issue.  The admins here work at Hughes headquarters and they can do more than the people you have contacted so far. Give them a chance, and good luck to you!

Sophomore

Re: Extreme frustration with Hughesnet customer service

For Liz:

 

Liz, it has been two weeks sine you provided an update; I was last contacted on April 13 by tier 4 advanced support; and it was on March 10 that I first contacted tier 1 support regardin the beginning of this issue.

 

So, hasn't this problem gone on long enough? I just tried to access my account information and am still receiving the OID error.

 

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

I do apologize for the inconvenience, I haven't received any updates regarding the OID error. I've just pinged an engineer for a status update. Once I have any news to share, I'll post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

Liz, another week has passed with no update. This problem is approaching three months with no fix.

 

Wally Estes