Extremely unhappy!

[Jemmajlojada]

I started my service last Sept. And it has sucked. I have contacted tech support on several occasions snd still nothing. My service was not working at all in january tech support was of no help so i unplugged my modem. Then february 13 my house burned i no longer have a home ave called in told them the situation and was told no no problem i wouldn't be charged further. Now apparently that conversation never happened and i'm continuing to be billed. I want this crappy service canceled and my money refunded from jan to present.

[Liz]

Good morning Jemmajlojada,

  I'm glad you found the community, thank you for posting. I'm so sorry to hear about the fire. I've pulled up your account to investigate and have already sent you a private message to address your concerns.  Please check your private messages (PM) in the top right corner of the community page for details.