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Fake product

Distinguished Professor I

Re: Fake product

They have already offered you an early termination without fee, and they will send a pre-paid box for the equipment you have to return.  It is highly unlikely they will refund anything else. 

 

Why would someone contact you in person? Damian has already told you what they were offering. He's waiting for you to accept the offer or decline it.  

 

 

chrystald2015 wrote:
I want the termination fee waived and the money I paid refunded, that's what I stated and will return all equipment with prepaid shipping boxes. No one has yet to contact me in person regarding the issue either. That would also be helpful.

 

Freshman

Re: Fake product

Seems to me there is an issue here, one many subscribers have, that being that Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years.

It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want.

A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available. I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service.

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Distinguished Professor I

Re: Fake product

The issue is that many subscribers don't understand that satellite is both expensive and limited in terms of broadband, and that if everyone is trying to stream at the same time, they will clog the system.  If subscribers have other options, such as fiber or terrestrial cable, they should try those.  With satellite internet, moderation is key, and that seems to be a foreign concept to many subscribers. 

 

EDIT: HughesNet is designed to provide 25Mbps own and 3 Mbps up. That's broadband as defined by the government, so yes, they do qualify as broadband.  

Distinguished Professor IV

Re: Fake product


@pentangle wrote:

Hughes oversells its availability, then puts people through multiple steps to get out of a contract or get reasonable speeds. I have the service only because there are no other options where I live. My service is slow, just barely qualifies as broadband (25 MBPS) on a good day, is very expensive compared to other services I've had in the past, with a ridiculously low (30 GIGS) data cap. Yes, I know that I can upgrade, but only if I lock myself into an additional 2 years. 

"Oversells" is a very subjective term.  The only way they could guarantee that everyone would get at least 25Mbps at all times, barring outages, is by greatly reducing the number of customers and increasing the cost to those that had it.  I highly doubt that many residential subscribers are going to pay anywhere from $500 to $1000 or more per month to even allow HughesNet to just break even, let alone make any profit.  That's not happening.  So, just like every other internet company out there, from the smallest to the largest, they keep accepting customers.  But again, overselling a subjective term, as is the claim of such.  

 

The commitment has nothing to do with "overselling".  There would be a commitment period whether there are three satellites or one hundred three and whether they had 1,400 customers or the 1.4 million they presently have.  

 

If you already have Gen5, upgrading or downgrading your Gen5 plan doesn't start a new commitment.  

 


@pentangle wrote:

It also cracks me up that on those rare months when I don't use all my data, it doesn't roll over. When I emailed a complaint about that the response was that they could not roll it over becaues then there might not be enough bandwidth for other subscribers. I'm not falling for that nonsense, since Hughes will SELL me all I want.

A local provider is bringing fiber optic into the area, I will drop Hughes in a heartbeat when that becomes available.  



HughesNet doesn't offer rollover and never has, and system capacity/banbdwidth absolutely does have to do with why, regardless of your opinion considering such.  It's the same reason they don't offer an unlimited high speed access plan.   

 


@pentangle wrote:

I don't understand why you "professors and such" continue to cheerlead and make excuses for a clearly overpriced and inferior service.


Because unlike those out there that complain that HughesNet doesn't offer what ground based services do, or for the same low price, I blame the inability to do the things on the providers of those services for not thinking enough of my business to bother providing it rather than blaming the company that actually does provide service.  Complaining about what HughesNet can't offer would be like doing the same about an oasis found in the desert that contains regular old water instead of Perrier.  We "professors and such" have had HughesNet for a long time.  We use it within its means and it works just fine for our needs.  Stating realities and refuting nonsense is hardly "making excuses".  It's stating realities and refuting nonsense.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Freshman

Re: Fake product

They're paid employees
Freshman

Re: Fake product

Hard to contact them without a number and reference info genius. And the number given isn't even working when I try to call it.
Moderator
Moderator

Re: Fake product

Chrystal, 

 

I was able to call the number and reach an agent using your information without any wait time, so it may be an issue with your phone's connection.

 

-Jay

Distinguished Professor IV

Re: Fake product


@chrystald2015 wrote:
They're paid employees

Try again.  The only paid employee in this thread is Jay, as is indicated by his "Moderator" badge.  Someone doesn't have to be an employee to refute nonsense and state realities.

 

As for the HughesNet phone number, it's 866-347-3292.  If you reply to Jay with your decision, and the decision is to cancel, you'll likely receive a reference number.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Assistant Professor

Re: Fake product


@chrystald2015 wrote:
Hard to contact them without a number and reference info genius. And the number given isn't even working when I try to call it.

Maybe you have a fake phone


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Fake product

HughesNet doesn't offer rollover and never has, and system capacity/banbdwidth absolutely does have to do with why, regardless of your opinion considering such. It's the same reason they don't offer an unlimited high speed access plan.

 

If system capacity is the reason for no rollover, why will Hughes SELL all the tokens I want??? Looks more like corporate greed than any concern for other users to me.