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First billing?

Sophomore

Re: First billing?

"Regarding the contract: though I'm not positive of this, as I read it online beforehand and just signed the phone when the installer handed it to me, they do have it available for you to read before you sign the phone, but you have to ask to see it, which you have the right to do before you sign."

 

That's the problem. There was a sign, for "starting the install" and there was another one for "finishing it right". So we signed something that we never seen? No one told us that we are signing contract on phone.

 

And as no one told us, then we cannot ask to read it. We were just surprised that no contract was anywhere provided to us.

 

I don't know if this practice is legal, but it shouldn't be.

 

The person on the phone should provide a link to the contract, to the agreement, to the ToS. Then we would have about 20 hours to read it, as the person who installed showed up in 20 hours. 

 

I kinda think that it's not an accident.

 

Either way, if there is the -$15 and we get that each month, then it's going to be alright. Even though I think not letting people know about the contract and not letting them to read is pretty much illegal or at least morally 100% wrong. 

 

(One thing to mention, he did an excellent job, he spent like 2 hours outside, almost in 0 Farenheit, his pants were literally frozen. As the service is so expensive, I hope these employees are getting paid well by the company.)

Distinguished Professor IV

Re: First billing?


@stevef wrote:

Thinking of the bill, maybe the "Property Tax" is the "sales tax", they just named it wrong on the bill?

I mean I don't see anything "sales tax" charge, so that would make sense.


I think this might be what it is.  This is from a different provider's site, but it explains what the charge is and what it's for.  It's a copy/paste from that site.

 

"Property Tax Surcharge is a non-discountable monthly charge, applied to recover property tax assessments and other fees imposed by various taxing jurisdictions upon local exchange carriers and service providers."


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: First billing?


@stevef wrote:

Even though I think not letting people know about the contract and not letting them to read is pretty much illegal or at least morally 100% wrong. 


It's not illegal, and it's actually fairly common.  Contracts are "able to be read", for lack of a better term, but not "required to be read", so providers, of whatever type, normally don't provide a contract during installation, or when signing up for the service, unless the subscriber asks for it.  The contracts and any other subscriber related documentation, like the Terms of Service, the Subscriber Agreement, etc, are always available for the subscriber to read, and I believe that companies feel it's the subscriber's responsibility to read it before signing on the proverbial dotted line.  

 

It's not perfect, but it is what it is.  Smiley Sad

 

I'm not sure about the lease fee discount, but when it comes to the Service Plan discount, it may be that it's only for a specific amount of time.  Discounts from the plans are usually for a 12 month or 24 month period, at which time the price goes up to the normal plan price.  This may or may not be the case with your plan discount, though.  I'm sure the reps will verify how long the discount(s) lasts, as well.  Smiley Happy

 

I'll tag the reps so that they will be sure to see this thread and reply to answer your questions and concerns.  

 

@Liz 

@Hardy 

@Jay 

@Amanda


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: First billing?

I'm hoping that they'll reply soon.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: First billing?

Hi Steve,

 

Welcome to our community and thank you for reaching out to us here. I am happy to help investigate this with you and see if we can't clear the air on some of the concerns you are having, as well as fix anything that may be incorrect. I've located your account and will take some time to review it and escalate it if needed. I will keep you updated on my progress.

 

Gabe, thanks as always for your awesome help.

 

-Amanda

Sophomore

Re: First billing?

Hello Amanda,

 

Thank you. I'm just really worrying about the monthly bill. I did check the one with Dish, it was not even $72, I paid $70.50 a month. So if the monthly bill with Hughes would be higher, it would mean I made a really bad deal.

 

(The Video Data Saver / Settings is also missing, hopefully someone can fix that issue at Hughes.)

Moderator

Re: First billing?

Hi Steve

 

Just to get you some info early on, yes there is a total of $15 is discounts for your first 12 months of service. $5 is off the lease equipment, $10 is a special promotion offer. Some of the things you mentioned here are concerning regarding your sales experience, so I also wanted to let you know we've opened a case to investigate that further. Your monthly bill should be 59.98 + tax (I will also get specifics for you on how taxes are calculated)

 

Thanks

Amanda

Sophomore

Re: First billing?

Hi Amanda,

 

It sounds like then the first 12 month would be just about the same as we paid for Dish Network.

But the 2nd 12 month is going to be so expensive that we are going to lose $180+ tax ... As it's going to be the same speed and same data cap, I'm not sure why Dish told me that we should upgrade to Gen 5, because it's going to be cheaper.

 

I hope there there is a solution here, the only reason we upgraded, because we were told that it's going to be slightly cheaper. So far, it sounds like we made a really bad deal. I hope something can be done about the 2nd 12 months.

 

I find it unfair, that no one showed us a contract and nothing about the exact cost of the switch from Dish Gen4 to Hughes Gen5. At Dish, they told us more about what we get and for how much exactly.

Sophomore

Re: First billing?

I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. :-( 

 

 

Professor

Re: First billing?

I'm sure that a Hughesnet staff member will address your concerns.  You may have to wait until Monday, though, as they're not usually here on the weekends. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

stevef wrote:

I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. :-(