If you are experiencing service issues, I would be happy to assist with those! As of right now, the billing issues have been resolved aside from the remaining $18.96 and as mentioned previously, we would like to offer a discount on the account for the next two months to compensate for that remaining balance.
However, if you simply wish to cancel the account, there will be an Early Termination Fee to do so which, at the current moment, would be covered by the credits on the account.
You can cancel the account at any time by calling 866-347-3292.
To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.
At this point what would really make me happy would just be cancelling this stupid account. I cannot even count the amount of issues ive had with this company. Id rather authorize you to just keep the credit and I think that Hughesnet should be willing to absorb the rest of the cancellation fee. Things have gotten worse rather than better and id like out so im hoping you could do me that courtesy.
So you're unhappy and are looking for options, right? Good luck with your next ISP.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Your response sounds like what I've recently had to deal with.