I can tell you that Liz was not pulling your chain when she told you she had arranged to have the tech out there between 8 & 11. Liz is good about taking care of things like this. Either the tech has been delayed or he blew you and Liz off. I hope he is just delayed, but understand that Liz can only set the appointment, she has no way to control the tech's actions.
Besides, she would never lie to a Cubs fan, I would scold her... LOL
I'm sure Liz will check on what happened and get back to you. Sorry to hear about all the inconvenience.
Not just a former railroader, I worked for the SOO Line in Schiller Park, IL, but also a Cubs fan... born and raised in the Chicago area. Retired to NC
I've seen Liz and the other Reps here take care of customers and they do a very good job. With one hand on the Cubs emblem and the other on the whistle cord I can swear that Liz did the best she could for you.
If I were still in the area I would come and take that down for you myself.
I do apologize for this inconvenience, I know your time is important. I don't know what happened, but the dispatch did not appear in our system. Fortunately, this gives us the opportunity to give our tech specific instructions, with regards to your case, from our installation group here at corporate. After I escalated your concern about roof damage, the installation group suggested that the tech also de-install the tri-mast on your roof and re-caulk the existing holes, at no cost to you. I've requested that they set up a new dispatch with their specific instructions to the tech. Once I have the appointment time, I will let you know.
Thank you, Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.