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HT1100 Upgrade To Gen5 Questions

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cybo54
Junior

HT1100 Upgrade To Gen5 Questions

Is it still possible to upgrade to Gen5 and keep our current HT1100 modem? If yes, what all does this entail, and what costs would be associated with such an upgrade?

We're currently on the Gen4 10GB daytime per month plan, and would like the Gen5 similar priced equivalent (20GB plan).

 

We've been customer for 13+ years, and was also curious if the monthly price could remain same as now $59, for the expected new 2 year contract?

Due to still using HT1000 and being a loyal long time customer, instead of jumping up to $69 in 6 months, we're hoping this may be possible.

1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Good morning cybo54,

 

Thanks for reaching out. As maratsade mentioned, you will get a HT2000w when you upgrade to Gen 5. The new modem is $150 MSRP, but we provide it for free for upgrades.

 

Technically the HT1000 can work with Gen 5, but we suggest using the HT2000w, as it is optimized to work with the Gen 5 technology; might as well use it since we send it to you anyway.

 

Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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