After a week, I can no longer reply to the related topic and I sure can't mark it solved.
After a week, the old 251-xxx-xxxx number is still front and center in my account. Why can't my unwanted, unused phone number be removed from your system?
As long as it's there, it will certainly be a problem for service work, just as it always has been. It needs to be gone.
Can you please PM me a screenshot of where you're seeing that number? I just pulled up your account in our system and only the 850 number is listed.
The old number hasn't been visible in my account since it was initially and supposedly removed many moons ago.
But it's still there now. Question is... where?
It has to be there because the chatty cathy computer finds my account just fine when it asks me to enter my phone number so it can find my account. Same as always.
Edit: One difference now is the computer can also find my account when I enter the 850 number. But I'm sure the original will always and forever be the "go-to" number as long as it's there.
"I have a screen shot of my own account with both numbers listed, however I'm not seeing where it is I can upload that image to show you."
If you're on a computer/laptop, you should be able to upload photos by clicking on the "Photos" icon when you compose a reply. If you're using a tablet or phone, that option isn't available.
That's odd. What browser are you using, and do you have many add-ons?
Here's what I see when I click "Reply:"
Maratsade, you got me thinking if switching browsers would make a difference and apparently it does..
I was using FireFox so I switched over to Google Chrome and the additional optionsappear directly below the RICH TEXT, HTML, and PREVIEW icons.
I will have to look into my firefox settings....one of my add on's must be obscuring these options for whatever reason.
Anyways, here is the screen shot of my own account info (edited in red to remove sensitive info)
As you can see my old phone number ending in 06 is still actively showing as my evening number. We haven't had this number in YEARS...like well over 6-8 years.
I've clicked on the EDIT icon countless times over the years trying to change and/or remove this number but it simply will not change.
Like I mentioned before, this phone number ending in 06 use to be listed as my daytime phone number and I had to ask Liz to help me remove it and replace it with my new, and current number ending in 75, however, the 06 number, as you can see, never went away. It simply moved down to the evening phone number and to this day, will not go away. With my daytime number being accurate now (I would assume most tech & customer service related call happen suirng the daytime) , I'm not concerned about this old 06 phone number being listed. Obviously if someone from Hughesnet does try to call me in the evening they are not going to get a hold of me.
P.s... @maratsade apparently it was my AdBlocker Ultimate add-on that was obscuring the editing features on this page.
I disabled this addon and I'm now able to see all of the editing features while using the Firefox Browser.
I much prefer using Firefox browser so I will simply disable the AdBlocker Ultimate add on for all things related to Hughesnet community.
Are you saying that you're concerned with the automated phone system pulling up your account with the old number?
If so, this has been addressed, and I just confirmed that entering that old number when you call support does not bring up any account.
If you have other concerns, please let me know.