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Hughesnet/Suppliers do not work together at my expense

New Member

Hughesnet/Suppliers do not work together at my expense

We signed up for Hughesnet because the supplying company told us that we could buy the equipment outright and not be locked into a contract.  Fiber Optic internet was going to be coming through our area and we wanted to be able to cancel Hughesnet when that happened without penalty.  When we tried to cancel they told us that we were in a 24 month contract.  This is not what we signed up for.  I re-called the supplier that we purchased through and they again reiterated that if you buy the equipment outright that you are not in a contract.  They told us that they would contact Hughesnet.  This issue is still not resolved as Hughesnet would not work with the supplier company.  There is a huge gap in communication if this company and its suppliers cannot work together.  I would not recommend working with Hughesnet.  It would have been cheaper for us to have leased the equipment and paid the cancellation fee rather than to have bought the equipment outright and then still have to pay the cancellation fee.  Currently the supplier company owner is doing what he can to work with Hughesnet but still no resolution.  I am not impressed. 

  • Billing
19 REPLIES
New Member

Re: Hughesnet/Suppliers do not work together at my expense

Sad!!!!
Senior

Re: Hughesnet/Suppliers do not work together at my expense

It's ludicrous that the seller you went through would tell you this.  Hughesnet has NEVER offered a contract free deal as far as I know.   
 
I hope you can find some sort of resolution.  If you have it in writing, perhaps you could take the seller to small claims court.  
 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: Hughesnet/Suppliers do not work together at my expense

"official sales of Hughesnet".  I would assume Hughesnet should take responsibility for the people selling on their behalf.

Tutor

Re: Hughesnet/Suppliers do not work together at my expense

Salesmen rank right up there with the stereotype of used car salesmen and carnival barkers with a tad of Gypsies thrown in for good measure.

Always get it straight from the Horses Mouth ....

Sales directly from Hughes are recorded, not all "dealers" are at the same level.

If you bought it directly from Hughes and that Hughes Employee mislead you or misrepresented the product or service... then you have recourse.

When you buy a "Swiss Watch" from somebody on the corner it is just as likely to be Swiss Cheese.

 

Wag more, Bark less
Moderator

Re: Hughesnet/Suppliers do not work together at my expense

Hey Andrew

This sounds really frustrating and we totally understand you feel like you're being tugged in many different directions. Let me send this over to our dealer/supplier team here in the corporate office to look into this. Please bear in mind that it is late in the Friday business day so we may not have any response until Monday or Tuesday. Rest assured we will find a way to work with you on this and won't leave you out in the cold.

Thank you,
Amanda
New Member

Re: Hughesnet/Suppliers do not work together at my expense

Thank you!  I appreciate you taking time to look into this for me!
Senior

Re: Hughesnet/Suppliers do not work together at my expense

Sounds like maybe a new supplier/installation company that is not on top of the true policies and Subscriber Agreement.
Moderator

Re: Hughesnet/Suppliers do not work together at my expense

Hi Andrew

Just wanted to let you know I should be getting a response very soon, it is already in the right hands. I appreciate your patience in all of this

Thank you
Amanda
New Member

Re: Hughesnet/Suppliers do not work together at my expense

Any updates?  I am getting anxious as this my billing cycle is coming up.