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Hughesnet failed again

GabeU
Distinguished Professor IV

Re: Hughesnet failed again


@Dougherty66 wrote:
As a volunteer, I did not ask for your opinion. I asked for employee customer service assistance. I’ve seen your post to other customers and it is condescending and your beratement is undeserving.

My reply wasn't an opinion.  It was an answer to your question.  There's absolutely no call for your complete and utter disrespect.

 

You started a topic asking for help.  A polite and informative reply was given, which included instructions to ask for a sales call review, and how to do so.  Due to your lack of doing so, or providing a response of any kind, the topic was closed by a rep, which commonly happens when there's been no response for a working week.  You then opened another topic, and this one with the title "HughesNet failed again", when it was actually you that failed to do what was instructed, as in asking for said sales call review.  The title of this new topic, and your opening post, are not only false, they are incredibly insulting to the person who gave instructions for what to do in your now closed, original topic. 

 

You then asked a question about who "distinguished professors" are, and I answered that question, and you again insult the person who gave a polite and informative reply.  I have neither been disrespectful to you, nor have I condescended to you.  I simply answered your question.  In fact, prior to this current reply, my answer to your question had been my only reply to you since you've been a member of this community. 

 

As maratsade has explained, this is a "Customer to Customer Solutions" site.  The reps get involved with topics where there is troubleshooting or other help needed that we fellow customers cannot provide, or when a topic has not yet been replied to.

 

Good day to you.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Hughesnet failed again

Good morning Dougherty66, 

 

Thank you for your patience while your sales call review was processed. We got a quick turnaround on it, so please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.