I ordered a Purchase option but my account says it's a lease

[Newisc]

I ordered the purchase option but my account says lease option.  I have tried to get this corrected (Ref #106637799 and Ref #107043705) but nothing is happening.

The first reference number is from my call about the error while the installer was still at my home.  The second reference number was a follow up call after waiting a couple of weeks for something to happen.  Each time I was told that the situation would be corrected in 3 - 5 days.  It's almost a month since the installation date.

What do I have to do to get my account corrected to the purchase option?

[Liz · Accepted solution]

Hi Adrian,

Thank you for your patience while we worked to address your concerns. Your account has been switched over to purchase and is now reflected in our system. I will send you a PM shortly to go over billing details.