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I want to CANCEL

Distinguished Professor III

Re: I want to CANCEL


@tjmarshallwrote:

I apologize for the delayed reply. I have had a family emergency. 


Smiley Sad  I hope everything is okay.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator

Re: I want to CANCEL

Hi Tjmarshall, I'm sorry to hear you are going through a tough time and I'd be happy to help make things easier. Please let me know if you'd like an immediate cancellation or would prefer the service be shut off at the end of your billing cycle. Thank you, Amanda
Sophomore

Re: I want to CANCEL

Thank you both for your concern. Will I be charged a cancellation fee?

Moderator

Re: I want to CANCEL

Hi tjmarshall - you will not be charged a termination fee. ~Amanda

Sophomore

Re: I want to CANCEL

Great! Thank you for your assistance and for working to find a good solution. I would like it cancelled at the end of the billing cycle. Will this next bill be my last? Or will I receive a final bill?

 

Thanks Again!

Sophomore

Re: I want to CANCEL

Also- Since this service was relatively new, do I need to send anything back to Hughes? Or does someone come pick anything up?

Associate Professor

Re: I want to CANCEL

You are billed at the start of a cycle if I remember correctly, so I want to say you have already paid your final bill, and your service will terminate on the last day of this cycle.

At the end of your service period, Hughesnet will send out a box, there will be a prepaid shipping label in it.  You will need to place the HT2000w, power brick, and the radio located on the arm of the dish in the box, and send it back with in 45 days.  Failure to do so, can result in fees for failure to return the equipment.

In the event that something may happen to the package (while not common, they can get lost) you may want to take note of the tracking number that's on the prepaid return label and report here should you accidently be charged unreturned equipment fees.

Moderator

Re: I want to CANCEL

Hi tjmarshall,

 

C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

 

Thanks

Amanda

Sophomore

Re: I want to CANCEL

Great! thanks!!

Moderator

Re: I want to CANCEL

Hello tjmarshall,

 

I just wanted to check in since today is the day your account is cancelled. You have a $0.00 balance and the return kit has already generated. A tracking number has not been added to the account yet, but generally arrive with in 2 days.  Please let me know if you have any further questions or concerns.

 

Thank you,

Amanda