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No Email

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Moderator
Moderator

Re: No Email

Hi surfrocker1,

 

Thanks for trying and letting me know. That's interesting, all listed accounts show as associated with your SAN and from my end, should be accessible from the My Email link the Support Center. Let me escalate this to our e-mail admins. I'll post back once I have any update or instructions for you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No Email

TY

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New Poster

Re: No Email

Any update on my issue?

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Distinguished Professor III

Re: No Email

Liz wrote " I'll post back once I have any update or instructions for you."

She hasn't posted back, which means she hasn't got any updates or instructions for you yet.  Keep checking the site, though, but we aware it may take a while,

 

surfrocker1 wrote:

Any update on my issue?


 

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Moderator
Moderator

Re: No Email

Good morning surfrocker1,

 

Thank you for your patience while your case was escalated. Just letting you know that with the holidays, key folks needed to address your concern have been out of the office. Once everyone is back we can resume investigation.  Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: No Email

Thank you.

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New Poster

Re: No Email

It's now been over two weeks with no email access.

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Moderator
Moderator

Re: No Email

Hi surfrocker1,

 

Thank you for your patience while our e-mail team addresses your issue. I can understand how frustrating it must be to not have e-mail access for that long. I'll ping them again for any updates and I'll let you know once I have any news to share.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: No Email

Good morning surfrocker1,

 

Can you please check if your e-mail accounts are accessible now? Our e-mail team updated me and asked to check.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: No Email

Good morning surfrocker1,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.