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No one Listen or cares

Moderator

Re: No one Listen or cares

Okay, no problem, I will have that done right away and give you a confirmation of when it is fully complete.

 

Thank you

Amanda

Freshman

Re: No one Listen or cares

Amanda, I sent a reply to the private message but not sure you got it. What to do with the box that was sent?

Moderator

Re: No one Listen or cares

Hi Mark,

 

You will not need to do anything with the box. I've already marked your equipment as returned, so you won't be charged for unreturned equipment.

 

Thanks,

Amanda

New Member

Re: No one Listen or cares

After spending 90 min. on phone and missing out on business all morning,I was told the problem would be taken care of.I informed you that I would try one more time to make this system work-if problem persists that I will be cancelling my contract.If you look at my history you will see the many times my internet is down.I can't run my business without internet and your system has cost me many hours down and much money.Well after you fixed my system at noon on 1/18/2018 for the 10th time,it worked for 28 min.Now it is not working again-I'm done with your system-please send me a box to send your equipment back to you as I will be switching Exceed tomorrow morning.By the way I have to use my phone hotspot to send you this letter.I will not pay any cancellation fee.I informed the person of this when I last called.The reason for the letter is I don't have 2 more hours to spend on the phone with you.Please see that the correct person gets this letter.Thanks,Steve Whipple,L&S Automotive.
 
C
Confirmation@Hughes-Support.com
 
Thu 1/18/2018, 10:36 AM
Customer Service Change Dear Ste
Distinguished Professor III

Re: No one Listen or cares

@whip2111

 

If you would like help for your particular issue, please either call HughesNet at 866-347-3292 or start a new topic in the "MyAccount and Billing" section.  You can do so through the following link...  https://community.hughesnet.com/t5/forums/postpage/board-id/AccountandBilling

 

Posting a "letter" on a thread concerning someone else's issue is not going to help you.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Spectator

Re: No one Listen or cares

They tried to lock me out for processing my card too many times. I am currently waiting for them to cut it back on because 1. No one informed me they would run my card 4 times in a row. 2. I didnt know that i was being locked out. 3. Im currently trying to contact their corporate office to tell them to come get this stuff they call satellite internet and then tell them where to put it. We always have to buffer when we stream shows. If i knew now what i didnt know then i would have never signed up. I just want internet. Not the stupid
Distinguished Professor III

Re: No one Listen or cares

Hughesnetsux,

If you would like help with your issue(s) please start a new topic in the "My Account and Billing" section.

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
LSC
New Poster

Re: No one Listen or cares

We've had hughesnet for almost a year it started off so good but got steadily worse. This month alone I've tried chatting, talking on the phone & email  & have gotten so upset, I was screaming at them on the phone & chatting. I pay my bill the end of the month for the following month then I started having real problem kept getting disconnected on my Roku & internet was so slow loading or wouldn't load at all. When I called them around the 5th of the month the agent I talked to put me on auto pay (I didn't request it) they took out another payment (I didn't authorize), they wouldn't listen to me all they kept saying was the payment I made at the end of the month was for that month not the following month, This happened once before I let it slide that time but not this time. I tried to set an appointment for them to come out to check my dish was told it would cost me $125 although I pay for a protection plan, then it was $29.99 then was told I need to take out more GB. I SWEAR ALL THEY WANT IS MONEY EVEN WHEN THEY DON'T DESERVE IT. I WOULDN'T RECOMENT THEM TO ANYONE.

Linda

Distinguished Professor III

Re: No one Listen or cares

@LSC

 

Linda, 

 

Though I have no doubt that you are very frustrated, I recommend starting a new topic in the Tech Support section for the service issues you have been experiencing and a new topic in the myAccount and Billing section for the billing issue you've had.  The reps here are corporate based reps, unlike the phone reps.  You'll get help here.  The reps are on M-F from approximately 8AM to 5PM EST, so if you create those two new posts they won't be replied to by a rep until at least Monday.  Normally I wouldn't recommend starting two different topics, but you have two very different issues going on, so you should probably do so.

 

Regarding your billing, when an invoice is created and payment is automatically charged it's for the current month.  As an example, my last invoice was created on the 3/4, and the billing on that invoice is for the service period of 3/4 through 4/4, so when you pay you're paying for the current month, not the previous month.  When you are on automatic billing the new invoice is charged the day it's created, which in my case was 3/4.  If you are on manual payment you have however many days are stipulated to make the payment.  I hope this info helps.  

 

When you were put on automatic payment, might the current month, which you would have manually paid later, been what was automatically charged?  I'd sign into the myAccount site and check your billing info to see if this is the case.  If your balance is zero this is probably what happened.  If this doesn't explain it, by all means, please create the new topic and a rep will help you.  The myAccount site is here...  http://my.hughesnet.com/myaccount

 

To start a new Tech Support topic... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

 

To start a new Billing topic...  https://community.hughesnet.com/t5/forums/postpage/board-id/AccountandBilling


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit