Phantom Usage, Modum unplugged since December

[tyd]

We have HughesNet Gen5 at a remote cabin and back in December I unplugged our modem and brought it home. Today I logged in to check my bill and noticed there was over 4GB of usage showing this month. I've read plenty of other posts about phantom usage and haven't seen any like my scenario where the modem has been unplugged for months.

I emailed tech support (case 110103145) explaining the modem has been unplugged since December and we have usage showing. I received back the most ridiculous cookie cutter reply saying it could be my netflix usage, automatic updates or VOIP. They didn't even read my issue or make any attempt at resolution.

Here is a screenshot I just took:

Has anybody else experienced this?

Thanks

[tyd]

@bare65Thanks for the info and tagging the two you mentioned. I'd really like to get to the bottom of the usage being indicated on my account. Not only is my modem unplugged, I brought it home with me on my last trip to the cabin in December. It's not like somebody broke in and started downloading!

[tyd]

@bare65No problem waiting until Monday, no rush. Hopefully there's a simple explanation for what is showing. Thanks for your assistance.

[tyd]

Logged in to check on usage again this morning, the data showing up as used remains the same and the billing period has reduced by 1 day. This is only for reference.

[tyd]

To clarify this scenario, the Gen5 dish is at our remote cabin 3 hours away. In December I disconnected the modem and brought back to our main home where it has remained in a box. I logged in to check my bill yesterday and the usage stats showing on my account at my.hughesnet.com is where the above screenshots are from. So overall, this isn't a situation where I have devices hooked up that I didn't know about and they're using up the data, the modem is literally unhooked and located 3 hours away from the dish and hasn't been turned on since December.

[tyd]

@bare65that sounds like a reasonable explanation of what I'm seeing. I think I vaguely remember numbers similar to this in December for usage... too bad the online report for usage only goes back to previous month, otherwise I would be able to verify. Hopefully this theory can be confirmed by @Amanda ... it would be a nice resolution. Thanks for your analysis and time on this.

[Amanda]

Good morning tyd,

The answer provided by @bare65 is correct. If you used data before unplugging the power from the modem, when the refresh is supposed to happen we can't talk to the modem to give it the data allotment parameters nor detect the most recent remaining data information. It is kind of frozen in time 🙂

However, I might be able to go back to December to 100% confirm that... but this has been the case in every case of the same scenario. Please let me know if you have any other questions or concerns I can help with.

Thank you,

Amanda

[tyd]

@Amandathanks for confirming what @bare65 had suggested as the reason for what I was seeing. All good now!

[tyd]

Just following up on this item. I made it to my cabin before the billing cycle reset (barely) and was able to see everything updated once the modem was plugged in and powered on. Also got a nice modem software update.