Solved: Plan reset, lost tokens. - Page 2 - Hughesnet Community

fox12 · ‎11-04-2021

Hi, need help please.

Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period.
This morning my plan has been reset to 100% the bonus has also been reset to 100%. And all my tokens are gone, reset to zero.
Could someone please check on this.
Thanks for any help.

Liz · ‎11-16-2021

Hi fox12,

Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

Thanks,

Liz

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fox12 · ‎11-16-2021

Liz you are awesome! Thank you, I am putting you in for a raise.

Liz · ‎11-16-2021

Haha, you're very welcome!

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!