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Poor service

Ronnie Imel
New Member

Re: Poor service

Fault is a matter of perspective maybe  but when it was about my phone service they just did not tell me about no 911, did not tell me about not interfacing with my fax, did not tell me there was no msging, did not say the words so, matter of perspective. But when it come to my TV they told me it would work and it would be part of the contract they were selling me, yes someones fault.
Danielle Nemeth
New Member

Re: Poor service

I only use vpn when I work which was 1 or 2 times a month. Tokens do not resolve issues moving forward. I am continously being kicked off the internet. Pages don't load, service is slow and had I know the issues prior I would have never signed up.

Can I be guaranteed my service will run faster? I won't get kicked off of pahe's such as facebook, and other websites. Will I be able to watch a snip of a video with out it stopping and re loading?
Liz
Moderator
Moderator

Re: Poor service

The tokens are so you can get out of the Fair Access Policy and run the speed tests so we can see if you're getting appropriate speeds.

Speeds are not guaranteed, but if you are getting unusually slower speeds than what your plan offers, then I can escalate your case directly to the engineers here at corporate so we can improve your speeds.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Danielle Nemeth
New Member

Re: Poor service

I will try it when I get home later today but if your saying speeds not guaranteeD then why did I get your service? Is being booted off sites not guaranteed. This is why I feel I was lied to... they stated all the good but in reality it's poor and I'm paying the same amount I was paying w my previews company and didn't have any issues. I was looking for better pricing and got bad service and higher prices. If a company can not provide service then they shoulD tell the truth
jhwarren4
New Member

Re: Poor service

It has taken me about three months to finally get satellite internet and telephone.  The first month was spent talking to techs and reps (mainly to persons in the Philippines who spoke poor English).  I spent an average of an hour per day, mainly on hold, had three technical representatives come to my home, had a couple of equipment items replaced, and then began tacking the phone problem.  This took another month of talking to techs, mainly on hold and outside the United States, until I finally had some sort of telephone service. . .took another three weeks to have my telephone number "ported" over.  The entire process was VERY, VERY frustrating, but since we live in an area with basically no other service I could find, this was our only option.  The HughesNet Service Department is extremely lacking in ability to help and answer questions.  It was not until I began posting on this sight that I began to get some results (mainly from/with Amanda (THANK YOU!).  Now I have adequate Internet and Phone service, and at this point, would recommend, if you are patient enough to get all the kinks worked out.
Danielle Nemeth
New Member

Re: Poor service

Thank you for the response, but 3 months of issues and fustration for adequate service. No thank you. My life is too busy. Perhaps they shold pay us for our time on the phone for there lack of technical and customer service
debbie.jean.bro
Advanced Tutor

Re: Poor service

Hi Danielle!

I have a few tips that might help you out.

#1 Hughesnet does not support VPN. That's where much of your data is going. Turn it off! Even when you're working.

#2 When hubby is watching movies, does he turn them down to the lowest definition possible? Video in HD uses 3G per hour! SD uses less, but LD uses waaay less. This includes ANY video, i.e. YouTube, etc.

#3 Messenger: this may be an inelegant solution, but do you have a cellphone? It doesn't even have to have cellular phone service. Download Facebook Messenger. It's free and you don't even have to have a Facebook account. If your boss is willing, you can use Messenger to communicate with her in real time and did I mention it's free?

#4 Video games. You mentioned your daughter plays them. This too is a huge data sucker. You may have to restrict her hours of playing time.

These may not be fun, optimal, or what you were hoping for. But I guarantee they'll cut your usage down significantly. Good luck!
Danielle Nemeth
New Member

Re: Poor service

Great to know but that's what I need. I need my vpn, why an I paying for services to have restrictions???? That wasn't explained to me when I signed up for services. Can you send me the documents/information that I signed that makes me legally obligated to hughes net.
Danielle Nemeth
New Member

Re: Poor service

No I am not communicating w my boss on face book or all the other people.
Ronnie Imel
New Member

Re: Poor service

I am really puzzled with the tips from above. I was told that with the plan I excepted I could easily use and do all of these things with no problem. My internet slows down all the time, If I have to do as directed above I don't need Hughes Net, HELL I don't think I could do my work the way your telling me I should do.