I'd like to hear the call because I don't recall them stating it would be a 600 termination fee. In addition I they gave me the best services initially, which I still called and complained about within the first few weeks. I also was billed 92 dollars which was not discussed. It was more like 65 dollars
Companies should be honest and tell you that the service would cut on and off and that you shouldn't use a vpn, and that you can't watch videos without it freezing. Allow them on my property to install is a contract for excellent service.