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Really tired of getting put on auto pay when i signed up for paper billing from the start.

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Honorary Alumnus

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

I could possibly see it remembering a preference after a log-in but doing a "one time payment without logging in" has always displayed the default values for me including that infernal checkmark that has tripped up so many people.

 

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Distinguished Professor IV

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Hmmm.  I can't explain the difference.  When I use the method of paying without signing in it not only remembers to keep that unchecked, but it also keeps my address in the address section.  In reality, it sort of still is signing in, just in a different way, as you still have to enter your DSS and answer a security question so they know it's you.  I don't know why it remembers the preference with not keeping the CC info on file for me.  I do use Chrome for making the payment, and Chrome does remember a couple things and lets me select them when I enter the first digit or letter of the CC and my name.  Perhaps it's Chrome remembering and making it default to no check mark.  I can't make a payment this way using IE as it says a popup blocker is blocking it, even though there isn't one on at the time.  I turned off EVERY add on in IE and it still won't let me pay this way.  Chrome works with no problem, and IE works for every other bill I pay.

An interesting side note is that I can't sign into the Community here using my Hughesnet credentials with IE, but it works using my Get Satisfaction ones.  And again, with Chrome, I can sign onto here using either credentials.  A funny thing is, though, that I can do all of this with IE on my laptop, just not my desktop.  I've been trying to figure out what stops it from working with IE on my desktop, but in four months I have yet to figure it out. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Hello Jason,

Welcome to our community and thank you for posting. I was able to read your e-mail communications with us in full context from your account and see what happened. I can confirm when you contacted us about putting you on invoice we did do it at your request, but as the others have mentioned here, paying online and leaving the box checked or signing into the SupportCenter will opt you into auto-pay.

Please be aware this is only because, where otherwise prohibited by state law, our only accepted form of payment is by autopay. (http://legal.hughesnet.com) and our agents should not be changing this unless necessary. We do not offer free paper billing.

The credit has been applied to your account every month as it should have and you can see the credits from either your paper bill or http://supportcenter.myhughesnet.com in the Billing section.  If the autopay date is an issue, we can most certainly have that permanently changed to fit your needs!

Thank you
Amanda
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New Member

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Okay, it's 4:25 pm cst, and I am still getting the pop-ups, and my balance hasn't changed, and still no notice of when I will get my paper bill. Yes, I know it's a $5 fee for paper mail. Yes I still want paper bill. yes, I want my first of 5 $10 credit added to this bill. I have done tore the $50 check up because no one would cash it and you guys said you would use it on my next 5 bills as a $10 credit. Still, as usual, nothing is being done. I hear what you're say, but I don't see it happening. You keep saying, $5 credit has been added. That is not the credit I am talking about. It is stated at the bottom of case # 54409667. And I quote  "With regards with the $50.00 cash back, what we can do is to provide you a discount on your account. We will apply $10 service discount for 5 months."  That was supposed to be reflected on this bill due and end with the October billing cycle. and the service reps name on that case was,  Gayle Cox. Do I want to extend my due date, yes, until the 23rd of July, without service interrupts. I know how your billing cycle works. If not, then you guys really got over on me when I didn't get my first month free like the installer informed me. You know, since I paid for the whole month of March when I only had service for 2 days? But, that is water under the bridge. My concern now I getting this fixed.
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New Member

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Still waiting.
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New Member

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Still nothing.
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Honorary Alumnus

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Jason,
Amanda stated that the credits have been previously applied in past billings.
Those billings are available for review, printing and screenshots on the supportcenter she linked to.

If you, after review, feel that the data therein is incorrect, then by all means post screenshots highlighting where you feel the errors or ommisions are.
Be certain to crop out any info such as SAN, phone or address.

There is a considerable cost associated with a Hughes install hence the need to have a credit card on file.
There is, as you know a invoice billing plan available.

I would suggest that you look over all past invoices so as to validate and understand all charges including monthly lease fees.
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New Member

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

The credits she is referring to and the one I am is 2 completely different topics. The credit she is talking about has been on all my bills since day 1. The credit I am talking about was supposed to start showing on this bill due and for the next 5 bills only. A $10 credit for the next 5 months for a cash back check I got that no one in my area would cash. The $5 credit Amanda and all the other are talking about is something entirely different. A whole other credit of it's own. a credit that will be there for the 2 yrs I have service. Let me make it as plain as I can. Yes I have been getting a $5 credit on every bill since day one. BUT, with the credit I am talking about would increase that credit to $15 for the next 5 months. A $10 credit for the next 5 billing cycles, plus the 5 I have already been getting. If my math is right, 10+5=15. I am not getting the 10. That's what I have preaching now for the last week in this post and Email support and no one seems to be able to read simple English.
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New Member

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

HughesNet Gen4 Prime Plus Monthly Service Fee  06/30/2016-07/30/2016 $59.99 Service Credit ($20.00 )x24 Service Credit  06/30/2016-07/30/2016 -$20.00 Service Discount ($5.00 x 3 Months )Service Discount 06/30/2016-07/30/2016  -$5.00       Telecommunication Service Taxes State $3.85Total Taxes For Site: $3.85 Total Billing for Site: $34.99
Total Current Site Charges: $38.84



Where is the $10? oh that's right, it's not there. Bill total should have been $28.84 total, or $24.99 before taxes. The credits they are talking about are there. The one I am talking about isn't. The credit I am talking about should be listed as a ($10.00 x 5 months). I see the $5, I see the $20 for being first time customer, but no $10.


Discounts Service Discount ($5.00 x 3 Months) 1 -$5.00 Service Fees HughesNet Gen4 Prime Plus1 $59.99 Service Credit ($20.00)x24 1 -$20.00 Total Accounts Charged1 $34.99

Nope, Note a $10 credit to be seen.
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New Member

Re: Really tired of getting put on auto pay when i signed up for paper billing from the start.

Talking to folks at Hughesnet is like talking to an automated phone service. Where the recording says "In a few words, please state your problem" You say "Hamburger" and the recording says, "We heard Taco, is that correct?"