April 15, 2020 A couple of hours ago I called customer service-billing about a charge that I didn't recognize on my credit card. Val, the agent, notified me that the charge was for the rent of the modem which I confirmed to him that Raul, the sales rep, had assured me that it was included in my $69.99 monthly price. After inquiring with Val, I also found out that my plan is under a 24-month contract thing that was completely different from what I agreed with Raul. Raul and I agreed on a 6-month contract. I cannot have a 24-month as I'm not even going to be living here by December! I'm reaching out to the company moderators for a Sales Call review, after this experience I don't want to continue with the service and I'm kindly asking for a refund of the payments that have been charged to my credit card. My account number is: DSS38****** The case number opened with the billing department is: 128754936 My installation date was yesterday, April 14, 2020. Thank you for your support and if more information is needed please call me on my cellphone or email me directly.
