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Sales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.

Distinguished Professor IV

Re: Sales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.

You're very welcome.  Smiley Happy


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
New Member

Re: Sales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.

I thoroughly agree.  Rep couldn't/wouldn't provide copies of paperwork until AFTER I signed.  Misrepresented, gave 800 # that was disconnected.  Equipment I bought is suspected used equipment.  Died after about two months.  DEAD.  Drove 75 miles to their office.  Got on phone with service, was told to go home and call (new number) as needed to be at install site to evaluate.  Did, and repeated FAIL, FAIL (over 100 times) with tech online.  They were going to send a tech out ON MY DIME, but relented.  Would have tech call for appointment.  Never happened.  Local office where we first contacted closed up.  In the wind!  Hughes continued to bill for $59.99/month.  After 4 months, had credit card deny charges.  Whoa, a letter from HUGHES says they will charge for early termination.  VERY insulting conversation with HUGHES (talked over us, refused to listen, etc.) for 50 minutes (on hold a lot) said they would cancel, but charge us early termination fee.  Told them no, since they defaulted.  He wouldn't listen.  We'll see them in court or whatever is needed.  AGREE... DO NOT use HUGHES.net..... 

Distinguished Professor IV

Re: Sales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.

@REALLYfedup 

 

If you're looking for help, please start a new topic in the "myAccount and Billing" section.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Moderator

Re: Sales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.

Larry, 

 

I received your private message and have responded with details regarding termination. Please refer there for additional support or send another private message if you have questions regarding your specific contract details. If you would like to update us on your status after this process is finished, you can do so in this thread. 

 

-Damian. 

Moderator

Re: Sales Rep Misled. They wouldnt let me out. Equipment Failed. Do NOT use HughesNET.

Larry, 

 

It's been a while since we last heard from you so we will close this thread. If you still have concerns, please start a new thread or respond directly to the private message I sent you. 

 

-Damian