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Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

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New Poster

Re: Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

Thank you so much I actually shipped the equiptment last night(7/17/17) before UPS closed. I tracked it this morning  and it is due to be delivered to Hughes net 7/19/17. I have a receipt here with the correct weight (almost 7 pounds not 2 as return label says),date and tracking number if you need it also.

Thank you for all your help in getting this equiptment returned and processed

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Moderator
Moderator

Re: Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

Thanks for the update, Ridenstyl! Glad you received the box. Please don't hesitate to post back if you have additional concerns so I can take care of them for you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

Hi Liz,

 

I just got an email from UPS that Hughes Net is shipping me a return kit? My last name is spelled wrong but it is my address so I believe they are sending me another kit.  Not sure if this is the one that was supposedly generated on June 29 when my service cancelled or what?

the email says the kit is due to arrive to me Thursday. I do not need this kit as you got a kit to me and I have returned my equiptment.  Hopefully this doesn't confuse my return now with them?

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Moderator
Moderator

Re: Service cancelled 6/29/17 2 weeks later and numerous calls to service and still no return box

Hi Ridenstyl,

 

Thank you for this heads up. Since you've already sent in your equipment, we're good. I would like to keep any eye on the status of your equipment. Can you please PM me your tracking number for the shipped kit? If this latest UPS email has another tracking number for you, please PM that as well so I can close out that duplicate RMA.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.