Solved: Tokens - Page 2 - Hughesnet Community

MrsNoName · ‎03-02-2021

This is the second time Hughesnet has emailed me about a special offer on data tokens. The email says these are the prices:

I follow the instructions, both clicking on the links ot purchase and going to Usage, then purchase tokens, and this is what is offered:

These 2 don’t match. There is nothing in the purchase process to suggest the final result will be different than this second view of offerings. I'm not going to go ahead and then have to argue about it later.

What am I missing???? Any advice would be appreciated.

Thank you!

GabeU · ‎03-02-2021

@MrsNoName

The sale prices are never reflected on the normal data token page. The extra data from the sale can take a few days to be added, but it is added automatically.

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maratsade · ‎03-03-2021

The email says to allow up to 5 days for the tokens to be applied. Since the regular tokens are applied pretty much within seconds (this has always been the same in my experience), perhaps the wording could be tweaked a bit to indicate that the extra tokens will take a bit longer to land. I wonder if the extra tokens are applied manually?

FWIW, the last time I bought tokens during a sale was in December 2020, and it took 3 days for the extra tokens to be applied. I just bought some tokens to add to my stash, and the main amount was delivered within seconds as usual. I imagine the rest will be there soon.

@MrsNoName , if you buy tokens during the sale and don't get the extra ones within 5 days, you can always come back here and notify the mods. They'll fix the issue lickety-split.

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