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Usage depleted overnight. All updates set during free time.

Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

Hi Lea,

Thank you for the update. Please remember that your data does not roll over every single day, just every other day. Say for example, on Monday you start with 50% of data and end with 20%, so Tuesday you get 50%, plus the previous day's 20%, for a total of 70%. Data not used on Tuesday does not roll over to Wednesday, you start again at 50%. Wednesday's leftover data will roll over into Thursday, but Thursday's data will not roll over into Friday. I hope that made sense, but please let us know so we can try again to clarify.

Since you started at 50% today, you're starting fresh and any leftover data today will roll over into tomorrow. Keep an eye on your usage and let us know if your leftover data (if any) rolls over.

Thanks,
Liz

Thanks,
Liz

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New Poster

Re: Usage depleted overnight. All updates set during free time.

your right that doesnt make since. your data increases by 50% per day Thursdays data should roll over to friday
New Poster

Re: Usage depleted overnight. All updates set during free time.

well at least mine does
Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

Yes, how yours refills may differ from others. My explanation above was just an example, I'm not saying everyone starts fresh on a Monday.

-Liz

Thanks,
Liz

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Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

I think something has changed then, because mine was starting above 50% everyday unless we used all of our data, which was rare.
New Poster

Re: Usage depleted overnight. All updates set during free time.

Your right Liz I could be on a different plan that refills differently, Sorry. Lea try writing down how much data you have before you go to bed tonight and unhook the lan cable going to the modem and in the morning hook it back up and see how much data you then and let us know, then do the same tomorrow and it will provide some information that might clear this up.
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

I unhooked the lan cable with 22% left over.  I plugged it back in this morning and had 22%.  At 7:00 a.m my data reset to 82%, which still makes no sense because 22 plus 50 equals 72%.  I don't think my data issues are due to anything being done on my end.  
New Poster

Re: Usage depleted overnight. All updates set during free time.

I dont either but by doing this for 2 days will show the mods that its not refilling correctly
New Member

Re: Usage depleted overnight. All updates set during free time.

Lea are you using Facebook? Their videos play all by themselves and use all sorts of data ... I know that won't make the math make sense but I had an issue with that .... there's a way to stop them from playing automatically now!
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

I do use Facebook, but I log out each time.  My data is disappearing at night after we go to bed.