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Usage depleted overnight. All updates set during free time.

Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

Hi Lea,

Thank you for updating us so far. You mentioned that you unplugged the LAN cable with 22% of your data allowance left. So overnight your modem was left isolated until you plugged back in the morning and found the same amount, 22%. This tells us that no data was used and eliminates the modem as a source of unidentified data usage.

I don't know why your data reset up to 82%, but look on the bright side, you were given more data than expected! 

As Staci mentioned, Facebook does have autoplaying videos in their timeline feature, which can use more data than you expect. In addition to that, keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Another community member has also shared a list of things you might not have thought to check that uses data, so we highly suggest checking it out here: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

Feel free to let us know if you need additional assistance, we're happy to help.

Thanks,
Liz

Thanks,
Liz

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New Poster

Re: Usage depleted overnight. All updates set during free time.

Lea if after unplugging the lan cable to your modem for a couple of nights rules out the modem then we can start looking at your router and your devices until we can find the culprit.
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

Day 2 of unplugging the lan cable from the modem.  Went to be last night with 56%.  Plugged in the cable this morning and the meter said 100%.  
New Poster

Re: Usage depleted overnight. All updates set during free time.

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

I have had the same router for at least 2 years.  NetGear WNR1000.  One laptop that is never left on  over night.  The status meter is downloaded on it and I am always aware of data usage. We have a desktop computer with all updates set overnight and it is left on most of the time.  We have never had a problem with the settings.  It has a status meter downloaded and we watch it carefully.  My husband has had an IPhone with no extra apps on it and has had it for 10 months with no problems. I have an Iphone.  If I use my  Wi-Fi, I turn it on and watch my data on my computer.  I do not leave my phone connected to Wi-Fi overnight.  There are not other devices that can connect to Wi-Fi in our home.
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

I also wanted to mentioned that I can't agree that my data is refilling right.  It did last night, but the night before the data gods blessed me with an extra 10%.  Not complaining about that, but when the data gods giveth that means they can also taketh away.  
New Poster

Re: Usage depleted overnight. All updates set during free time.

OK you got me there. your right last night it filled right. lol  you have a Netgear Router, have you updated the firmware on it lately, there is a know problem with netgear routers and I will see if I can find the link for you to read. also when checking for firmware updates for that router you need to do a google or Bing search for the latest firmware, there have been a few others on here that have used the genie utility to see if there was an update and it said there wasnt but in reality there was and the genie didnt see it. also could you check the time when you auto updates is set for. and change it to around 4am. with windows 8.1 I have mine set to 3am but it always does the updates ate 11am and I cant get it to update at the time its actually set for.
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

I will check into the firmware update for the router.  I have Windows 7 and my updates are set for 3:00 am.  My "free time" is 2:00 am til 7:00 am.  I have not seen a problem with my updates at the wrong time. We are up at 3:30 am (UGH) for my husband to get ready for work.  
New Poster

Re: Usage depleted overnight. All updates set during free time.

Great to hear about the windows7 but not the 3:30 am wake up. what antivirus are you using?
Lea
New Member

Re: Usage depleted overnight. All updates set during free time.

McAfee Security Center