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Usage depleted overnight. All updates set during free time.

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New Member

Re: Usage depleted overnight. All updates set during free time.

Charles,

Did you have her check her power word?

The theory of hunting for a signal may have some merit.

Ron

back to the garden.

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New Poster

Re: Usage depleted overnight. All updates set during free time.

Good point Ron I actually thought that the Mod had run remote diag. but it does not appear that they did. Lea if you open your browser and type in 192.168.0.1 and hit enter and on that page at the top click on system status and post your signal and normalized power word please.
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Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

Hi Lea,

I just wanted to add that our remote diagnostics show the HughesNet equipment looks fine from our end. We're glad to see you working with Charles to try to figure out what is using your data. We'll check your usage data as well to see if there's anything insightful to share. In the meantime, as you troubleshoot, we'll add token data allowance to your account. Please keep us posted.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

Lea,

We have issued tokens at no charge to you, you may have received an e-mail regarding this update.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Usage depleted overnight. All updates set during free time.

Thanks Liz Smiley Happy
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Moderator
Moderator

Re: Usage depleted overnight. All updates set during free time.

No, thank YOU, Charles. Smiley Very Happy

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Member

Re: Usage depleted overnight. All updates set during free time.

Signal strength bounces between 173 and 178.  Normalized Power Word is 36.
I just used 6% looking at new pictures on facebook.  No videos.  I don't even know whats normal anymore.  Thanks Liz, I did just get an email from Hughesnet saying thank you for your order.  Was wondering what it was about.
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Assistant Professor

Re: Usage depleted overnight. All updates set during free time.

Probably means she gave you some free tokens to make up for the data loss.

EDIT: Yea, several posts above she said she was issuing some tokens.  Smiley Happy
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New Poster

Re: Usage depleted overnight. All updates set during free time.

Hi Lea, like Liz mentioned your signal and power word look really good so that rules that out, so we are back to the individual computers causing it What browser are you using? 
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Assistant Professor

Re: Usage depleted overnight. All updates set during free time.

Charles, I think your first post was the right track to figure out what is causing it. Should eliminate the router entirely while trying to figure it out. My 2 cents.  Smiley Happy