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View/Pay Bill without log another victim of SC upgrade

Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Hi Gwalk, thanks.

I guess the connection was reset error is no longer an issue?

I will take your last screenshot of the "Your payment cannot be more than the current balance" message, and send that up, explaining that you got that message when you tried to click pay now despite having a zero balance.

As I understood from our billing expert, if you have a zero balance (not positive or negative), you can enter the amount you wish to pay in advance, and click the Pay Now button. The next page would then have an option to confirm this is an advance payment.

I haven't seen this myself, so I'm trying to reproduce this new process or at least get a screenshot of what is expected when doing an advance payment now.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Thanks Liz,

Mine was definitely at zero the first time through. 

Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Gotcha, and I just tried it on a test account and I got the same message. Hoping to get clarification on this from billing. Either way, the option to pay in advance still exists, I'm just trying to figure that out. haha
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Hi Gwalk,

I've escalated this to our devs last week to ensure the advance payment option is still there in the new Support Center. It's on the to-do list. I know there are some bigger ticket items on their list they want to address first. I'll let you know once I have any new news to share on their progress.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Thanks Liz
Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Hi Liz,

FYI, still unable to make an advanced payment under "view without login"



Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Hi Gwalk,

Thanks for this update, I let the project manager know. I'm hoping to get a list of all the concerns we brought up in a meeting last month as well as their statuses. I'll post back once I have any news to share.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Baby steps... after more explaining and hammering into their heads as to what we want, the folks above will try to bring back the advance payment option. We're shooting to re-add it in our next update at the end of the month, but if it doesn't make the cut, then we'll have to wait for another update.

Thank you again for writing out the process you used and providing screenshots, it really helped! I'll keep you posted.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Thanks Liz.
Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Hello Liz,

FYI: The advance payment option is still unavailable when using the View/Pay without log in option on the myAccount page:

http://my.hughesnet.com/myaccount

The following error occurs:



That option is only available through the old Customer Care page:

http://customercare.myhughesnet.com/

Please note that my account balance is zero prior to making the advanced payment.


After successfully making the payment I can log in on the myAccount page and verify that the advance payment was properly applied: