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View/Pay Bill without log another victim of SC upgrade

Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

OK thanks for letting me know. If they did roll out an update recently, I'll check with the devs and see if the advance payment option is on the list for the next one.

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Got word back that the advance payment feature should be released during the latter half of this month. *fingers crossed*

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

BirdDog
Assistant Professor

Re: View/Pay Bill without log another victim of SC upgrade

How are you not paying any taxes? Smiley Happy
Liz
Moderator
Moderator

Re: View/Pay Bill without log another victim of SC upgrade

Oop. Spoke too soon. ETA not finalized. 

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

GabeU
Distinguished Professor IV

Re: View/Pay Bill without log another victim of SC upgrade

Hmm.  I wonder if I could still make an online payment through the old page.  It's worth a try.  The worst that could happen is it just says the payment won't go through like on the regular page.  

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Taxes not collected in the state of Michigan.

Gabe , just be careful to remove the check mark that opts you into auto deductions for future payments. I will have posted a screenshot of that in an earlier post above.
Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

Thanks Liz.
GabeU
Distinguished Professor IV

Re: View/Pay Bill without log another victim of SC upgrade

Gwalk, I used to use that site to pay my bill, and had only started using the newer site recently.  I always made darn sure that the box wasn't checked.  Actually, though, I kind of wish I could check that box now, as I'd rather be able to start using automatic billing, but we know how that went with my card.  Ugh.  

They're being very helpful, though, in no longer charging me an invoice fee (thank you again, Liz) due to it not really being my fault that I can't use automatic billing.  
 
I don't think using the old site will make any difference and I'll still have to call to make a payment (I HATE giving CC info over the phone), but I'll give it a try when my bill is generated on the 4th.  
 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

Re: View/Pay Bill without log another victim of SC upgrade

It worked!!!!  So the old site will still accept my CC for manual payment, but the new site will not due to the type of card it is.  Crazy.  At least now I know I can still make my payment online...for now, anyway.  

It's interesting to note, though, that the first payment that would not work was the first one I ever attempted to make using the new site, which was in December.  I should have tried the old site again in January, but I stuck with the new one, and, of course, it didn't work.

I hope they leave the old site up for a while so I can continue making manual online payments.  I HATED giving my CC info over the phone.  It's too risky.  You never know if the person you are talking to is someone you can truly trust and they won't write down your CC info to make a few little purchases of their own, especially when they are in a country halfway around the world.  That's nothing against the people of the Philippines, but only the realities of today's world.

I feel much more secure knowing that I can make online payments again.  
       

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Gwalk900
Honorary Alumnus

Re: View/Pay Bill without log another victim of SC upgrade

I hear ya Gabe.

The only real issue I have had with Hughesnet in over 12 years was billing related. It took ECC to get it resolved so the Billing Department holds a special place in m heart.

If I found myself unable to process one-time only direct debit payments I would likely end my Hughes service and go with the poor DSL Frontier service that is available.

It was my personal experience that having banking.credit info on file or giving out that data over the phone leads to a very difficult situation.

That is my point of concern over not being able to process an advance payment under the "new and improved" pay site.