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Why is my bill going up every month?

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New Poster

Re: Why is my bill going up every month?

Liz 

I am able to view my bill using this  http://customercare.myhughesnet.com Link.  it's a pain in the butt having to log in again but I got there.  Guess What?  My bill went up again.  Please explain.  

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Moderator
Moderator

Re: Why is my bill going up every month?

Good morning joep106,

 

I've merged your other thread with this one to avoid discussing the same issues in two places. I checked your account and I see you've already called in last night and had your billing concerns addressed and received credit. For future reference, if you want to see a detailed breakdown of your bill to figure out what charges you have, click the View Site Details link in the bottom left corner of your bill:

 

This way you can compare the charges with your previous bills and determine any differences.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Why is my bill going up every month?

Yeah I saw that and that was the heartburn I had.  I got charged 29.95 for a tech to come out and tell me that my dish was not installed correctly.  it is on a pole in the ground and because of all the rain we have had the dirt around the little bit of cement he put around the pole is very soft and the pole was just wobbleing around when the wind hit it.  Now I am scheduled for him to come out and re do it.  and I will get charged again for this service call.  yes I got a credit on my bill but I don't think a customer should have to pay for something that is the companys mistake.  I lost service for almost a week and the first tech just did a temp fix.   and I'm still waiting for the other tech to come and re install.  he'll be here monday I hope.  

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Associate Professor

Re: Why is my bill going up every month?

I am not sure if @Liz would be able to do anything about that with you being an SME customer...  But would you mind sharing a picture that shows the concrete if it's readily visible?  Installers are required to use a rather hefty amount of quick setting cement (mine used 3, 80 pound bags) in a rather deep and wide hole...  How old is your install for reference for the community?

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New Poster

Re: Why is my bill going up every month?

My install was last Oct and the hole was about as big around as the post hole diggers.  i think he maybe put a half bag of concrete around it.  Got it re installed yesterday and they mounted to the side of my building which is what I wanted the first installer to do.  This installer took the pole and concrete with him so I can't take a picture of the concrete.  he also told me tjey are required to put at least 120 Lbs around the pole.  The hole is still there and not very deep either.  I wear a size 10 shoe and the hole is not that wide.  if you can picture that. 

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Distinguished Professor IV

Re: Why is my bill going up every month?

@joep1016

 

That definitely sounds like a sub par install to me.  There should have been a lot more concrete, that's for sure.  My original install was in 2004 and I think I would have to run into that pole with a Mack truck before it would move a millimeter.  Smiley Happy

 

Hopefully the new install on the building is nice and solid and should work the way it's intended.  


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