Have been a hughes net customer since October 2016. I have had lots of issues and lots of frustration getting them resolved. some issues I just gave up on till now. in the last 3 months my bill has gone from 129 to 142 to 153. I know i'm not using hardly any of my data. so why is the bill going up. I have tried many times to update my settings like address and phone but the system says i'm not authorized to change them. I have tried many times to view my current or past bills and get an error message every time. the error message says to call customer support if the problem persists. I did that and was on hold for 31 min and got hung up on. I just got into this community system and read of the horrers that are hughes net. snd that is why i am starting this. I wold like for someone to contact me either here or on the phone to get these issues fixed. based on what i have read in these boards I'm sure it will take months.
Solved! Go to Solution.
I'm unable to make changes to your account since you're a business (SME) subscriber. With your initial concern, I sent it over to our Enterprise department to address. For immediate tech support for business customers, please call 1-800-347-3272 so we can get you back online.