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customer dissatisfied

billgriggs1
Freshman

Re: customer dissatisfied

We feel your pain, Most of us live with Hughes Dissapointment

mxracer360
New Poster

Re: customer dissatisfied

This unreal... how can they operate like this, I know other people that have it and it works fine....

maratsade
Distinguished Professor IV

Re: customer dissatisfied

Probably many reasons, some on their side, some on your side.  Why not wait until a rep begins working with you?

 

mxracer360 wrote:

This unreal... how can they operate like this, I know other people that have it and it works fine....


 

maratsade
Distinguished Professor IV

Re: customer dissatisfied

You're not forced to live with this ISP; you do have the option to cancel.  Are you still under contract? You were in 2/18, you may be off contract now. Maybe a different ISP would better suit your needs. 

You also have the option to work with the people on this community to maximise your experience.  Why not do that?

 

billgriggs1 wrote:

We feel your pain, Most of us live with Hughes Dissapointment


 

mxracer360
New Poster

Re: customer dissatisfied

Well I have been trying for 2 weeks to cancel, it never gets through when I select cancel.

I have had the service for 3 weeks now and haven't been able to use it....

I have tried at all diff. times of the day to see if it works better.... and not one bit...

Took 10 minutes to run the test

speed now.PNG

mxracer360
New Poster

Re: customer dissatisfied

My side...just spent an hour on the phone, they do not guarantee any speeds... a .4 mbs speed is acceptable to them

they want to charge me 400.00 dollars for an unuable service!

GabeU
Distinguished Professor IV

Re: customer dissatisfied

@mxracer360 

 

Please stop posting your issue and pictures on this thread.  If you need help, please start your own topic.  If it doesn't work, please wait and try again.


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roanoke52
Sophomore

Re: customer dissatisfied

Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call
Reggie
Teaching Assistant

Re: customer dissatisfied


@roanoke52 wrote:
Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call

 

If you don't upgrade, you should be able to cancel at any time. I have been contract free for about 5 yrs.

maratsade
Distinguished Professor IV

Re: customer dissatisfied

You can cancel any time without ETF, Roanoke. Given you're so disgruntled, you might want to consider getting out ASAP.

 

roanoke52 wrote:
Same here @!! 5 days my contract is up. If I don't get thru will i have to sign up 2 more years I want out now call