The problem is the EBB Program Benefits are YOURS and not your mother's. Being as the bill is in your mother's name she would have to apply and qualify for the EBB Program. Otherwise this would be considered an illegal transfer of benefits.
@shadowwalker.20 , are you and your mother part of the same household? Do you reside at the same address? Th EBB is limited to one monthly service discount per eligible household. A household is defined as any individual or group of individuals who are living together at the same address and share income and expenses. So if you two are part of the same household, the problem may be something else. The reps on this site may be able to find out what's going on.
EDIT: For more info, see https://www.hughesnet.com/emergency-broadband-benefit-program, which also links out to the government agency that manages the program.
Thank you for reaching out! Since your mother is the account holder, she would need to be the one applying for the EBB benefit. The information provided to us by the USAC has to precisely match what's on file in our system. In the meantime, I'll go ahead and downgrade you back to the 20GB plan. Once your mother has applied for EBB and is sent a confirmation email, I'd strongly recommend reaching back out to us so we can help get it applied to the HughesNet account.
You may want to call again then and see what's going on, if there's still a problem or not.
I went under billing info and I was going to see if I could add my name to the account. when I got there it had all of my info as the person the bill name is in. So they must have changed it out of my mothers name to mine. which is fine and i clicked change, so now the bill comes in my name. So there should not be a hold up. Also they changed the plan to 30gb. Which is what we want but not with the ebb applied. Also it should be the 89.99 with a 1 year contract. And that is not showing up. So that may have been what the problem is. But was never told to change the billing name to mine.