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ebb plus upgrade

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shadowwalker.20
Sophomore

ebb plus upgrade

today I had my mother (account holder) call to upgrade to 30gb with new contract and apply for the ebb. my name is herbert cook and i qualify for the ebb. They could not find my application for ebb. so they got ahold of them and found the application. So then they had me give all info and read me the terms and condtions. Which i aggreed to. Then handed phone back to my mother who was told that there was a problem. Said they would get in touch with high ups. They said they will call back when they find something up. We would not have done the upgrade if we could not have the ebb applied to the new bill. What i want to know is what is the problem? And if not approved can i go back to the plan that we had. I just figured that since I was approved for the ebb I would take advantage of higher data and keep close to the old price we had. Thanks in advance Herbert cook
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