thank you for your comment. I originally wrote to Vincente to wish him luck on his attempts to get attention drawn to his problem. I have been on this forum for a few months, I have not been Vulgar or nasty. As I stated earlier I have use 60 to 70 % of the time. My biggest problem is that when you try to reason with Hughes net you get no where. The people can not speak very good English and I can speak what ever they are speaking. It is frustrating. However I don't have near the problem that some here have. I think your efforts would be better served talking to people like Vincente rather than me. So with that in mind I will decide to settle on paying 2 internet bills until my 2 years is up. The point I want to make and I haven't got it across is repeat business. People that continue . I have had the same TV service for 13 years, the same internet with my old company 7 years. Telephone since 1996 with the same company. Had I been able to get things worked out I would have been with Hughes net many years. I am going to take my 60 ot 70 % and go so as not to seem vulgar and /or Nasty. Again I leave with one thing I have only heard and read that people only want one thing and that is what they are paying for. They should not have to spend valuable time on several web sites and on the phone trying to fix what should have already been fixed. I don't think anyone wants any law suits but if they talk about things they hope they get attention of people in the management at Hughes net. As a rule people don't like law suits. Thank you for the opportunity to make my last post to this.
Thanks for your reply here. We want to make sure the posts fit the description of the issue here on the community. With the respect of this post, please keep your concerns updated on the post you have originally created on community. That way, we can track updates to the appropriate post.
Please check your original post, as an update has been posted there.
Well people for me its not about the money. Its about getting what you pay for without excuses. I should not have to call a rep 2 to 3 times a month. At some point you get tired and Im at the point of being tired. Sometimes if you want results you have to go further than just a phone call. If your just satisfied with things as they are then that's fine, but I believe in good customer services. If I ran my business the way they do I would not have one. We as customers of Hughes net deserve the service that we were told that we would be getting at the start, not someone that calls them self a tech because he reads from a sheet of paper or a scene with instruction on what to do about a problem anstartn tells me at the end of the problem that I need a higher priced package. This is after I have explained to them about what I wanted from the start.
Vicente, you would have better response , in this section , than over the phone , the community forum and better results from here and from the Hughes-Net support Team , to help you quicker and faster and, or routed to the right people, and a whole lot less stress too !
Thanks for your reply. We truly understand your frustration and we are sorry for the poor experiences you have had over the phone.
We want to opportunity to address your concern, but we need to identify your account. Can you please post one of the following - a recent case number, full name of the account holder, or serial number of your modem so that we may look into this?