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if been having problems how can I get out of contract without early termination fees is there a way

Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

Well, if you have a service you like, then you should switch back.... Sometimes you have to pay more to get what you need,  though you sound like you might be able to negotiate a lower price for yourself! Smiley Happy I have Verizon here, but it's not very good and it can be more expensive. I'm delighted with Hughesnet, as it works very well for me, but I know it doesn't work for everyone.  

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

@maratsade, yes Verizon is VERY expensive here and their customer service is horrible!  I also have a pre-paid VOIP phone service that I can't use with Hughes and I watch movies with my Fire TV Stick, and those options being out are not making me at all happy.  My room mate has a limited minute cell plan and is on a strick budget so he is not happy now either since he may end up with no phone use within the next few weeks.  He is disabled and if he has an emergency and can't call out, that would be horrible.  I think he can still dial 911 with no service, but am not sure.  Either way, he is not loving this, either.  I am glad that you are satisfied with Hughes!  I had hoped I would be too.  Everyone has different needs and methods with which they use their service.  It's good to hear from you - enjoy your weekend!

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

I am not streaming anything not watching or playing music or nothing but checking email & facebook thats it paying $60 a month is not worth it need to get out of contract asap

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

my ESN:10818253 on gen 4 with 10gb a month I have 4 ad blockers I dont use direct tv or use wifi lose service alot when few drops of rain no service decided to just use my phone to do things so need to get out of this contract please thanks

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

HT 1100 is modem using

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

got no response from anybody that shows me just how important us customers are my hughes net went down 7 times today am sick of it & want out asap send my boxes so can send equipment back thanks

Associate Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

stevenfrommo,

To cancel service please call Hughesnet at (866) 347-3292, but at this point you will still be locked into the contract, there's no way out unless you was flat out lied to during the sales call and the Corporate Reps here listen and agree.

If you would like to troubleshoot then a few things need to be done, you seem to have complained about it being slow, and data being used too quickly.

Please perform the following test outlined in the graphic below, this is known as an isolation test and will help determine whether the issue about excessive data use is with Hughesnet or your local network.

photo datahog2_zpsijjnkamn.jpg

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 

 

Also, note that it can take 2 business days for a Hughesnet Rep to respond to a post.


Thanks,
C0RR0SIVE

Sophomore

Re: if been having problems how can I get out of contract without early termination fees is there a

still nothing from anybody getting better only lost service 6 times today when am I going to hear from anybody

 

Associate Professor

Re: if been having problems how can I get out of contract without early termination fees is there a

Moderator
Moderator

Re: if been having problems how can I get out of contract without early termination fees is there a

Hi Steven,

 

Welcome to the community and thank you for posting. C0RR0SIVE has already provided the right information to get you on the right track. Giving us a call right when service goes out is a faster way to get your system checked. I'm curious as to what your diagnostics will show, so please check your Private Messages and reply to my PM to confirm your account.

 

 

Thanks,
Liz

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