ok, thanks. I just sent you a letter trying to clear up what I said when I was so mad. Again, sorry, you just got the brunt of it all. Will I have to kee checking back on this or will they e mail me their decision.?
I'm sorry, I just sent a post and maybe to the wrong person. I don;t know how these things work. Anyway, I was apologizing to whoever for being so mad & tried to explain more about my problems. Do I hear from whoever on this site or by e mail. Thanks again for helping even though I was a snot.
It's okay, and thank you for the apology. I also apologize for the way I reacted to your initial reply.
I can certainly understand being angry. I would be, too, with what's happened. With maratsade having tagged the reps I'm sure they will be replying soon to help you.
Regarding the relaxed bandwidth period (the data resetting) during your first twenty days of service, HughesNet does this as a courtesy to enable new customers to update/upgrade their devices to current without it affecting what would be their normal monthly data allotment, as doing those things can often use a lot of data, especially if they haven't been connected to the net in a while. It certainly does throw the first month off with regard to being able to see how much data a person may use in a month, but they can upgrade, and I believe even downgrade, their plan at any time if they realize that the data plan is, in fact, not correct for them. They aren't restricted to the first month or anything in this ability.
With this said, if after everything you do end up staying with the service and you would like some help with regard to using as little data as possible, and/or monitoring your data usage more thoroughly so you know just where your data is going, many of us would be happy to help you do so. There are a lot of settings adjustment, tweaks and apps that can help reduce data consumption, as well as monitor that data consumption.
Again, with maratsade having tagged them, the reps should be replying soon to help you.
BTW, if you need to edit a reply after you've posted it, click on the three dots on the upper right of the post and click Edit Reply. You can then edit it to how you want it.
Lastly, and I'm hoping I'm wrong, but if by text and phone calls you're referring to WiFi Calling, as in making calls over the internet with your cell phone, this may not work with HughesNet. Some people have gotten WiFi Calling to work with HughesNet, but most of those who do try to do so experience problems with it. It's mostly due to the high latency inherent to satellite internet. So, I hope when you mentioned those two things you weren't referring to WiFi Calling, but if you were it may very well not work for you. Sorry, I don't mean to add more to your disappointment or anger, but I thought it was important to mention this.
Thanks for the info. If I do have to stay with them, I will be asking you what to do to minimize usuage. Of course, everytime I go on line to check answers I use usuage. they got you coming and going. Thanks again. I hope those people listen to all the phone conversations cause you have to, to see the pattern. Thanks again I don't see the little dots but I'll look more later I'm not very savy with computers
Thanks for the info. If I do have to stay with them, I will be asking you what to do to minimize usuage. Of course, everytime I go on line to check answers I use usuage.
Very true, but that type of activity shouldn't use very much data. If it does, we can work on figuring out why.
Regarding editing and three dots, depending on what device you're using it may look different, or the placement may be different. I'm using Windows 10 and Chrome for a browser. The following is a snapshot from another thread, but the dots in question are in the red box on the upper right.
I'll tag the reps again, just in case they somehow missed the previous tags.
Hello Hessy41, I am so sorry to hear about your experience with our service so far. With all this different information from the agents you have spoken to I can completely understand the confusion you must be having, and I will be more than happy to help you.
1) I will have your sales call reviewed to determine what was discussed. If you visit our plans and pricing page here, you can see that our lowest package starts at $49.99 before equipment and taxes are charged. If you were to purchase the equipment for $449.99, you would only be billed for the service plan you chose with no taxes.
2) As for the data usage on your account, since it is only your second month with our service you may not be used to how our data allowance works and that's okay! Throughout our community, we have articles made by customers like yourself that provides detailed information on how to adjust your data usage and manage your monthly allowance. We at HughesNet can only provide an educated guess as to how much data you will consume in your household; if you deem it necessary we will always be happy to provide you with a higher data package to accommodate your needs.
3) I do apologize for the technician placing the modem where you did not want it, sometimes the modem needs to be placed in certain spots in the home for how the satellite dish was installed. I can gladly look into getting the modem moved for you if that is something you still want.
As always, if you need any help with your data management or your bill, please don't hesitate to reach out again and we will be happy to assist you!