Good morning Fordgirl01,

Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

Your patience and understanding are much appreciated.

-Liz